Assign responsibilities to Housekeeping Hosts, implementing multi-Tasking principle and check their performance on a regular basis. 对客房主理分配任务,实施“一职多能”原则,并定期检查其绩效。 Enter the gue…
Assists Materials Manager with the development and maintenance of a detaile Department Operations Manual that reflects policies and procedures, work processes and standards of perf…
客房送餐领班是送餐部最重要的基层管理成员之一,他们不但直接与客人接触,而且带领培训新员工。 他们代表着送餐服务及瑞吉酒店的品牌形象,整洁的仪容仪表和良好的沟通能力是必备的. 这个职位不仅要了解送餐部的产品及服务知识,还要为客人竭尽全力的提供帮助。送餐部领班的主要职责是培训、引导、鼓励和支持团队成员来关爱客人,以确保客人得到个性化、高质量的服务。 The …
· Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude. 对客塑造一个专业及乐于助人的形象…
Ensure that all housekeeping requests are checked and ensure follow-up actions are conducted. 确保所有客房部管理要求得到检查并确保遵循。 Ensure that all daily special guest rooms, special request r…
Ask the guest if he/she has a reservation and record it in the reservation book 询问客人是否有预订,如有预定在预订册上做记录 Escort guests to preferred table or reserved table and arrange seating ac…
· Understand the (local) food concept and directions of the assigned outlet kitchen. 了解所在厨房的(当地的)食品概念和指示。 · Assist in the preparation and service of all food items for a la car…