Customer Service / Order Management Specialist

• Download customer orders and forecasts from customer portals, organize, and enter into SAP system.
• Work with customers, sales, and planners to resolve system alerts and ensure order and forecast accuracy.

• Coordinate with internal planners to expedite materials, manage inbound stock, and ensure timely shipment from warehouse.
• Track delivery to customer sites, covering new project samples, mass production, and aftermarket requirements.
• Familiar with VMI/CMI processes; monitor stock levels, replenish in time, and track quantities consumed but not invoiced, as well as received but not yet
• consumed inventory.

• Follow up on overdue payments with customers.
• Support sales in achieving monthly collection targets.

• Use SAP to process returns, replacements, or refunds for confirmed quality issues.

• Understand customer-specific shipping requirements (labels, delivery notes, returnable packaging, etc.) and prepare work instructions for warehouse in
• advance.
• Perform monthly reconciliation with customer statements and notify Finance for invoicing.

• Assist sales with price applications and adjustments.
• Handle related paperwork such as new account creation, FOC, CR&DR, Rebate, and Cost Claim requests.

• Bachelor’s degree. CET-4 English level or above, with strong written business English skills.
• Minimum 2 years of experience in order management, planning, or similar roles.
• Strong coordination, communication, and problem-solving skills, with ability to work under pressure.
• SAP system experience required.
• Proficiency in MS Office (especially Excel)

WhiteCrow Research