Facilities Officer

Jones Lang LaSalle

  • Hong Kong China
  • Permanent
  • Full-time
  • 1 month ago
JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job Description – Facilities OfficerIntegrated Facilities Management – Hong KongROLE AND RESPONSIBILITIESOVERALL ROLETo carry out comprehensive facility, contract and procurement management with a focus on continuous improvement, and in accordance with agreed service levels, and respond to facilities related emergencies.MAJOR RESPONSIBILITIESRoles and Responsibilities:
  • Facilities Officer must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract.
Facilities Operations
  • Assist and monitor building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
  • Monitor the Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure. Liaise on any outstanding Work Orders.
  • Assist in the implementation a comprehensive energy saving/management program for your site(s)
  • Ensure that the team liaises closely with the Regional Operations procedures to ensure service standards are maintained
  • Recommend continuous quality improvement practices across your site, ensuring initiatives are shared across all sites
  • Ensure consistency of regional policies & procedures with constant updating of as required
  • Implement, comply with and audit all internal management systems, for quality assurance
  • Assist the Management Team with the coordination of Churn and other relocations activities
Risk Management
  • Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
  • Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect the client and JLL reputation.
  • Support the implementation and monitoring of disaster recovery and business continuity plans
  • Follow established escalation procedures and incident reporting procedures
Procurement and Vendor Management
  • Assist in the evaluating the vendor procurement and management practices of your designated site and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
  • Co-ordinate and monitor the contractor management program ensuring all vendors comply with all aspects of their agreement
  • Ensure the Contract Management Database is up to date at all times
  • Assist to manage the vendor Risk Management program
Profitability/ Savings Initiatives:
  • Assist the JLL Account Leadership team with generating savings and creating initiatives to improve processes and practices
Customer Service / Client Relationships:
  • Provide superior customer service
  • Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
  • Pro-actively manage client’s expectations ensuring that the service levels are maintained .
  • Lead by example
Reporting:
  • Assist in the budgeting process as required
  • Provide input as required into the Monthly Report to client
  • Active involvement in the monitoring and achieving the required Key Performance Indicators
Leadership / Staff Management:
  • Actively support an environment that supports teamwork, co-operation & performance excellence within the team
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIAIdeal Experience
  • Tertiary education in Building, Mechanical, Electrical Services, Facilities Management or related disciplines
  • Minimum of 2 years’ practical experience in day-to-day operation, repair and maintenance, particularly in commercial office and retail premises
  • Related experience in banking industry is preferable
  • Knowledge in Security system, Air-conditioning (CRAC, MVAC) system, Fire Services systems, Electrical Distribution systems and PC systems
  • Knowledge in site co-ordination and vendor management
  • A good team player with good organizational, communication and client management skills
  • Good command of both written and spoken English and Cantonese/Chinese
  • Good PC literacy and able to manage daily activities using various systems
  • Good communication skills
Critical Competencies for Success
  • Behave consistently with Jones Lang LaSalle cultural and ethical requirements
  • Have a positive and proactive approach to work and able to work on own initiative and as part of a busy team
  • Ability to deal with emergency situations in a calm manner
  • Able to follow instructions and procedures
  • Listens effectively and communicates through actions and example
  • Takes a flexible approach to work patterns to meet the requirements of Jones Lang LaSalle and clients
  • Ability to work within a budget
  • Demonstrated initiative
  • Ability to solve problems
Other Personal CharacteristicsKEY STAKEHOLDERSFacilities ManagerINDIRECT SUPPORTREPORTING TOAssistant / Facilities ManagerLocation:On-site –Hong Kong, SAR, ChinaJob Tags:HiringIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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