Food & Beverage Sales Executive
Hilton
- Qingdao, Shandong
- Permanent
- Full-time
- Work collaboratively with the Sales & Marketing department to generate opportunities for new business.
- Build and strengthen relationships with existing and new customers to enable future bookings, including in-house promotions, sales calls, entertainment and an active involvement in restaurant service during peak hours.
- Develop relationships within the community to strengthen and expand customer base for restaurants’ sales opportunities.
- Manage and develop relationships with key internal and external stakeholders.
- Drive in-house capture ratio by working closely with the Marketing Communications department to establish promotions.
- Actively be around in the hotel public areas to engage with guests and generate additional business.
- Develop, plan and execute all Food & Beverage promotions with the Operations and Commercial departments for both internal and external communications related promotions.
- Be an ambassador for the Dining Club Program, communicate and support the Sales team by driving sales and obtaining feedback on the program.
- Explore opportunities for hosting social events such as birthday parties, secretary parties and networking events in order to maximize revenue.
- Work with the Marketing Communication department on restaurant related promotional activities for hot zones near the hotel.
- Partner with Sales and Marketing Account Managers to visit potential accounts and drive restaurant business.
- Attend social functions in order to meet new business opportunities.
- Use negotiating skills and creative selling abilities to create additional restaurant business.
- Execute and support the operational aspects of business booked.
- Understand and create awareness of promotional activities of competition.
- Understand the overall market competitors’ strengths and weaknesses, economic trends, supply and demand, etc. and know how to sell against them.
- Close the best opportunities for the property based on market conditions and property needs.
- Monitor same day selling procedures to maximize restaurant revenue.
- Gain understanding of the property’s primary target customer and service expectations, serving customers by understanding their business, business issues and concerns.
- Act as the guest service role model for the restaurants, set a good example of excellent customer service and create a positive atmosphere for guest relations.
- Execute exemplary customer service to drive customer satisfaction and loyalty by assisting customers and ensuring their satisfaction before and during their visit.
- Service customers in order to grow restaurant business.
- Meet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- During peak hours, help to execute service delivery in outlets to ensure excellent service from point of entry to departure.
- Set a positive example for guest relations.
- Interact with guests to obtain feedback on product quality and service levels.
- Provide services that are above and beyond for customer satisfaction and retention.
- Serve customers by understanding their needs and recommending appropriate features and services that best meet their needs and exceed their expectations.
- Work with the Hostess team to control and monitor restaurant reservation system and maintain restaurant database.
- Carry out other restaurant sales related responsibilities.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- Minimum 2 year of experience in a related field.
- High School diploma or GED.
- 2 years of experience in Food & Beverage, Sales, Marketing, Guest Services, or related professional area / 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major with no work experience required.
- Professional demeanour exhibiting behavioural styles that convey confidence and command respect from others, making a good first impression in alignment with the hotel’s values.
- Adaptability in maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
- Drive results by setting high standards of performance for self and / or others, assuming responsibility for work objectives, initiating, focusing, and monitoring the efforts of self and / or others towards the accomplishment of goals, proactively taking action and going beyond what is required.
- Build and contribute to the team by leading and participating as a member of the team, moving towards the completion of common goals while fostering cohesion and collaboration among team members.
- Interact with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Develop and sustain relationships based on an understanding of customer needs and acting consistently.
- Understand and utilize professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function specific work challenges.
- Ensure that efforts serve sales objectives, maximizing the productiveness of interactions by monitoring and building on customers’ cues.
- Support the Food & Beverage operation by engaging customers during visits in the restaurants, seeking and taking appropriate actions on customer feedback and taking responsibility for customer satisfaction and loyalty.
- Able to use basic computer hardware and software (e.g., personal computers, word processing software, internet browsers, etc.).
- Able to read and understand work related documents.
- Able to communicate effectively in writing as appropriate for the needs of the audience.