Technical Support Engineer

Xi'an, Shaanxi
Permanent
Full-time

9 days ago

Job Category: Technical Support EngineeringJob Description:In This Role, Your Responsibilities Will Be:

Provide technical support to customers across all escalation levels, ensuring timely and effective issue resolution
Enable customer success by delivering both pre-sales support (such as quick consultations, proof-of-concepts, and demonstrations) and post-sales support, remotely and onsite
Investigate, replicate, and perform root cause analysis for customer issues, delivering solutions within agreed service level agreements
Educate and empower customers through technical training sessions and support engagements
Guide customers through product onboarding, application troubleshooting, and ongoing solution maintenance
Advocate for the customer experience by sharing insights and improvement opportunities with relevant internal teams
Collaborate closely with NI Global Product R&D throughout the product lifecycle, providing feedback on design, reliability, and usability
Escalate complex technical challenges to appropriate internal teams while maintaining ownership of the customer relationship
Capture, document, and share technical knowledge to promote customer self-service and continuous improvement
Create and maintain knowledge base content in alignment with Knowledge-Centered Service (KCS) practices

Who You Are:You communicate clearly and confidently, adapting technical concepts for audiences with diverse backgrounds and experience levels. You integrate information from multiple sources to diagnose issues, identify root causes, and develop practical, forward-looking solutions. You thrive in dynamic environments where priorities evolve, and you remain curious about how engineers and scientists tackle complex challenges. You value collaboration and contribute positively to team success by sharing knowledge, supporting peers, and working toward common goals.For This Role, You Will Need:

A bachelor's or master's degree in a STEM-related field (Science, Technology, Engineering, or Mathematics)
Hands-on experience with at least one of the following programming languages:

LabVIEW
C#
C++
Python
Foundational knowledge of electronic circuit design concepts and basic electronic instrumentation
Strong teamwork and collaboration skills
Willingness to engage directly with customers and provide hands-on technical support
Ability and willingness to travel domestically or internationally as required
Strong verbal, written, and interpersonal communication skills, with fluency in English

Preferred Qualifications That Set You Apart:

Experience with NI products or NI certifications
Exposure to FPGA development and Verilog

Our Culture & Commitment to You:At Emerson, we are committed to creating a workplace where every individual feels valued, respected, and empowered to grow. We foster a culture of innovation, collaboration, and diverse perspectives-recognizing that the best ideas come from inclusive teams working together. Through mentorship, continuous learning, and career development opportunities, we support your professional growth and long-term success.We also prioritize employee wellbeing by offering competitive benefits, comprehensive medical coverage, employee assistance programs, recognition initiatives, and active employee resource groups. Our flexible time-off policies include paid parental leave, vacation, and holiday leave-so you can thrive both professionally and personally.About Us:WHY EMERSONOur Commitment to Our PeopleAt Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.Accessibility Assistance or AccommodationIf you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .ABOUT EMERSONEmerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!No calls or agencies please.

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