Customer Support Engineer

ASML

Qingdao, Shandong
Permanent
Full-time

2 months ago

to the jobProvides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems. Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources. Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Role and responsibilities

Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer.
Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
Assists customers in the receipt, installation, and testing of company equipment.
Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
Provides service education to customer’s service and operations staff.
Ensures that parts are available and as specified for service requirements.
Maintains appropriate tools are on hand and as required.
Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
Uses company technical documentation and provides feedback for improvement.
Performs other duties as assigned.

Education and experienceBachelor and above3 years of working experiecne in semiconductor industry or equivalentSkillsStrong competence with the various tools, procedures, programming languages used to accomplish the job. Minimum of three (3) years of experience is required.

Minimum of three (3) years experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred.
Laser and vacuum experience preferred.
Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet Protocol, and Computer Networking.
Oral and written English language skills highly recommended.

Diversity and inclusionASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.Other information

While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch.
Must be able to apply hand manipulation for hand controls, and perform grasping and wrist/forearm rotation.
The employee may occasionally lift and/or move up to 50 pounds.
May require travel dependent on business needs.
May be required to climb or balance.
Must be able to use breathing apparatus.
Schedule may vary considerably to include evenings and weekends as well as long hours based on business needs.
May be assigned a compressed or alternate work schedule to meet customer needs.
May be assigned an “on call” type work schedule and may be required to respond to customers with little or no advance notice.
The environment generally is moderate in temperature and noise level.
Occasionally may be exposed to loud noise bursts and may be exposed to toxic gases (fluorine).
Must be able to work in small, confined spaces.

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