Manager, Opening Support, GC

• Partner with Development, Technical Services, E-Distribution, Guest Loyalty and Operations, Marketing, Training, Global Sales, Legal and Finance team to support the hotel owners, pre-opening team for a successful openings.
• Understand the commercial tools to guide, coaching the hotel pre-opening team to complete within the requested time frame.
• Understand the standards for all brands and guide the hotel owner, hotel team to compliant when in the pre-opening process.
• Working with related stakeholders in the regional office and the designated hotel pre-opening team member to complete Data build-up for brand.com in a timely manner. Ensure the relative accounts setup in place in requested time frame.
• Tracking and complete the direct-connected GDS/OTA channels build-up process in a timely manner.
• Liaison with hotel pre-opening team and Regional Strategic Sourcing team to deliver the pre-opening integrated services in requested time frame.
• Tracking the completion status of Property Improvement Plan for all transition hotels in a joint-efforts with the Regional Director of Operations & Support and hotel owners.
• Coordinating with all the stakeholders for the new project kick-off meeting conduct in branded style.
• Managing and updating all the hotel contacts database for direct franchised properties.
• As liaison as the primary Property Opening contact with the Operations, Technical Services, E-distribution, Global Sales, Training and other internal teams.
• Work with the members of Training, Marketing and other internal team (Quality Assurance, Global Sales, Wyndham Rewards, Finance) to coordinate additional support where needed.
• Play as assistant in communicating, implementing and the compliance of the brand programs, policies and procedures, new initiatives to all direct franchised opening pipelines.
• Collecting and vetting the required licenses and certificates when stepping into a hotel final opening phase, work with the legal team to complete the amendment process if necessary.
• Draft and distribute document internally for those new opening properties.
• Assist on the Contract Admin tasks assigned from the direct manager.

• Carry out duties/projects as assigned by line manager from time to time.

• College degree preferably in Hotel Management, qualification in Business Management is preferred
• At least 8-year experience in a first class hotel, with a minimum of 5 years gained in management positions
• Business level proficiency in Chinese Language as well as English to support the tasks,
• Responsiveness and prompt follow up to the calls from the hotel owners and pre-opening team.
• Enthusiastic, Confident and self-reliant
• Ability to facilitate a small presentation within targeted audience (hotel owners, pre-opening team), comfortable to deliver within small groups.
• Tactful and sensitive to employees and guests
• Effective communicator with all stakeholders from the regional office to the pre-opening hotel projects
• Excellent interpersonal skills to build the trust with all the stakeholders and ability to influence others by such skills.
• Strong knowledge of the official tools, such as Microsoft Word, Excel, Powerpoint.
• Knowledge on the key system applications used in this position such as MyPortal, Salesforce, also familiar with the hotel PMS system such as Opera, Foxhis, Cloud Wisdom etc.
• Ability to an extensive working hours to achieve the goal within the time frame.

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