宾客服务主理 Guest Service Host
- Shanghai
- Permanent
- Full-time
- Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
- Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
- Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area.
- Suggest off-the-beaten path places to guests to present authentic dinning, entertainment and travel experience.
- Perform opening and closing procedures at all Guest Services Area.
- Ensure all guests experience a fresh and modern check-in/check-out procedure.
- Assist with luggage and door upon guest request.
- Perform curbside check in for special guests on mobile devices.
- Ensure that guest history is maintained accurately and up-to-date.
- Ensure that the Guest Services and surrounding area are kept clean and organized at all times.
- Anticipate guest needs and offer related services and suggestions accordingly.
- Find opportunities to surprise and delight guests to create memorable moments.
- Be able to build small talks with guests during every interaction to engage with guests.
- Be entirely flexible and adapt to rotate within the different positions of the Guest Services or any other Department of the hotel as needed.
- Ensure that all daily special rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly and welcome amenities are appropriately ordered.
- Be knowledgeable of all hotel outlets and hours of operation.
- Upsell larger rooms or suites to enhance guest experience and maximize revenue.
- Cross sell F&B space and products.
- Post on a timely basis all laundry, restaurant and other charges as needed.
- Print room status reports, complete welcome cards/calls and communicate available services and amenities.
- Perform daily end of shift deposits and correct "drop" procedures.
- Review Up-To-Date Report and Trace File on a regular basis during the day.
- Settle bill accurately through credit card or cash transaction.
- Keep learning not only Guest Service area but also other Rooms departments and F&B operations.
- Coordinate, process and distribute all incoming reservations during off hours of ReservationsManager, andbe responsible for telephone inquiries and information services for the hotel.
- Optimize revenue through timely and accurate bookings.
- Complete other tasks that assigned by Management.
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