Representative 2, Customer Service

Molex

Shenzhen, Guangdong
Permanent
Full-time

18 days ago

Location(s)Shenzhen, GuangdongCompanyMolexCareer FieldCustomer ServiceJob Number154889What You Will Do

Provide the best customer service to all customers to meet CRD.
Monitoring and improve on the CRD/MPD delivery performance on continual basis.
Monitor shippable report, daily activities (SAP) closely and expedite well in advance to ensure timely delivery to customers.
Maintain cooperative working relationships with other sales teams and other departments.
Maintain Forecast data for VMI customer and monitor consignment stock. Better organization, follow up on samples and automate the process in order to yield the best productivity.
Develop close communication channel and good working partnership with Sales Engineer in order to understand customer requirement and business model. Also to acquire all necessary information about customers' activities and their needs to render best result and service.
Be aggressive in all endeavor and best use of the talent and time to yield highest results.
Follow the guidelines of SOP on order cancellation, RGA, reschedule and order entry.

Who You Are (Basic Qualifications)

College degree or above, good command of both spoken and written English.
Good communication, sense of customer service and initiative.
With 2 - 4 years in Customer service, sales support, purchasing or material planning. Working experience in electronic industry is preferable.
Good computer knowledge, especially Micro-soft office: excel, word, outlook, etc. SAP knowledge is preferred.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.Who We AreAs a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.At Koch, employees are empowered to do what they do best to make life better. Learn how our helps employees unleash their potential while creating value for themselves and the company.Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

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