Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。Conducts shift briefings to ensure hotel activities and operational requirements are known进行有效的交接班简报工作，以明确酒店活动和运营要求Drive the business .积极推动酒店生意Supervise front office operations during assigned shift including:在当班期间监督前厅部运营情况，包括：Maintenance of guest information维护客户信息Maintenance of information about local events维护当地活动的信息Compile occupancy statistics统计入住情况Supervise group bookings监督团组预订情况Assisting with serious complaints协助解决严重投诉问题Supervise cashiering activities during shift including:在当班期间监督收银活动，包括：Cash handling and banking procedure现金处理和银行业务程序Dealing with irregular payments处理非法支付情况Instructing staff in credit policies and facilities就信用政策和设备对员工进行指导Instructing staff in cash security procedures就现金安全程序对员工进行指导Carry out debtor control实施应收帐款控制Prepare reports准备财务报告Supervise the cashiering system对收银系统实施监管岗位要求Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。Proficient in the use of Microsoft Office and Front Office System熟练使用微软办公软件和前台系统Problem solving and organizational abilities具有解决问题和组织能力Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent具有酒店行政管理，酒店管理或相关的大专学历或专业证书。1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.