Senior Technical Service Engineer

Dongguan, Guangdong
Permanent
Full-time

2 months ago

Challenge Yourself and Impact the Future!MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.Our Expertise:Wafer Level Solutions - Revolutionizing wafer fabrication processes for enhanced efficiency and performanceSemiconductor Assembly Solutions - Driving innovation in semiconductor assembly processes for unparallelled reliabilityCircuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitryCircuit Board Assembly Solutions - Elevating circuit board assembly processes for optimal performanceFilm & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliabilityAcross diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.We strive to embody the five 'Elements of our Culture'- our '5C's'; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.Who are we looking for?We are seeking a highly skilled Technical Service Engineer who combines strong technical expertise with excellent customer-facing skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving complex technical challenges, and the ability to support customers with innovative solutions that drive business growth. Responsible for all activities of technical service department to support the commercial team to develop new business by executing the strategy of the BTSOs in South China Team.What will you be doing?

Customer Support: Provide technical service for trouble shooting for customers and critical business opportunities.
Product Expertise: Serve as a subject matter expert on our product portfolio and its applications in customer processes.
Field Visits: Conduct on-site visits to support product trials, installations, and performance evaluations.
Training & Education: Deliver technical presentations and training sessions for customers and internal teams.
Data Analysis: Collect and analyze performance data to optimize product usage and identify improvement opportunities.
Collaboration: Work closely with Sales, Marketing, and Technical teams to develop tailored solutions for customer needs.
Documentation: Prepare detailed reports on trials, technical findings, and recommendations.
To maintain our processes and support customer to run production smoothly, also need to collect process consumption data for running cost analyses.
To keep good relationship with customers to ensure our processes are running smoothly.
To assist sales managers to develop new business and maintain the existing business.
Other tasks required by supervisor.

Who are You?

Bachelor's degree/college diploma in chemistry or related discipline.
At least 5 years experiences in technical service, preferably in Chemical or Manufacturing industry in China.
Well PCB experience in metallization, Final Finish processes and Acid Copper.
Knowledge of PCB industry and manufacturing process.
Must be a hands-on person with the ability to troubleshoot and resolve chemical issues quickly within customer.

We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to applyWhat competencies will you need?

Positive attitude, self-motivation and good teamwork ability.
Good communication, interpersonal, organizational and presentation skills.
Team player and ability to interact closely with other departments.
Ability to speak read and write English.
Willing to frequently travel.

We are Offering...As part of the MAES Team, you will have ...

Opportunities for career growth, competitive compensation (competitive base salary and performance related bonus plan) and benefits packages (health, commercial insurance, PTO/Holidays, and so on).
Teamwork - At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Equal Opportunity EmployerAll qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.

Element Solutions

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