Guest Service Manager provides supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Hilton Hotels and Resorts and Hilton Wuhan, Riverside.宾客服务经理在前厅部经理的领导下提供监督、指导和领导前厅部并使其与希尔顿酒店集团和武汉世茂希尔顿酒店所制定的目标，服务和质量标准相一致。Overseas and direct all aspect of day to day public area operations. Proactive and quick to assess area which needs attention and decisive action. Should always be firm but fair treatment among peer and subordinates. Ensures effective communication among all Front Office personnel and other department. Ultimately, the Guest Service Manager must be an active liaison between management and the guest.总揽并督导办公区域的日常运作，必须积极主动并及时地判断出需要特别注意及需采取行动的区域。要公平对待同级和下级，确保和前厅部内部及与其他部门保持有效的沟通。同时，宾客服务经理需协调管理层与客人之间的关系。CHARACTERISTICS REQUIRED资质要求1. Presentable.外貌端正2. Communication skills, ability of solving problems.沟通良好，有一定解决问题的能力3. Good Health.身体健康4. Articulate.语音清晰5. College graduate.大学专科以上学历6. Hotel Management, English etc. is preferred.酒店管理、英语等相关专业优先考虑7. Willing to work long hours.能够适应长时间工作8. Minimum of 4 years experience at front office department.至少有4年前厅部的工作经验9. At least 2 years experience in same position in similar capacity in 5 Star Hotel