宴会主管Banquet Supervisor

• Deliver Food and Beverage service of high standard and in accordancewith departmental standards and procedures
• 按照部门的规范和程序提供高标准的餐饮服务。
• Develop departmental standards and procedures to promotesalesmanship, beverage creativity and profit
• 为销售，饮品创新和利润制定部门的规范和程序。
• Communicates to his/her superior any difficulties, guest commentsand other relevant information
• 与上级领导交流有关疑难，客人意见和其它相关信息。
• Delivers daily briefings and attends other Food and Beveragemeetings as scheduled
• 召开每日例会和参加计划好的餐饮部会议。
• Delivers prepared training sessions in line with a departmentalmonthly calender
• 按照部们的月度活动日历提供制定的培训课程。
• Prepares for service by ensuring the department's:
• 确保部门的以下各项工作就绪为客人提供服务：
• Groomingis impeccable and in accordance with ICHG personal presentation standards
• 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
• Equipmentis clean
• 设备干净
• Equipmentis sorted and stored
• 设备分类且存放好
• Glasswareis polished
• 玻璃器皿擦亮
• Requirementsfor special occasions are ready
• 特别活动的要求准备就绪
• Musicis on
• 放音乐
• Lightingis on
• 开灯
• Outletis ready for service and guest comfort
• 酒吧准备就绪为客人提供舒适的服务。
• Carries out effective service by ensuring all staff are aware oftheir role in:
• 确保所有员工了解自己的职责高效的提供服务：
• Greetingand seating guests
• 迎宾并安排客人就坐
• Explainingand up-selling daily beverage specials
• 说明并推销每日的特价饮料
• Processingfood orders accurately
• 准确的下食品单
• Usingtrays and tray jacks effectively
• 有效的利用托盘和托盘架
• Quicklytaking food and beverage orders
• 快速的为客人写餐饮订单
• Ensuringpayment methods are handled accurately
• 确保准确的处理付款方式
• Ensuringworking areas are cleaned and re-set quickly
• 确保工作区快速的清洁和重新摆放整齐
• Ensuringthe bar is clean
• 确保吧台干净
• Regularlycleaning ashtrays
• 定时清理烟灰缸
• Conversingwith Guests in relation to the food and beverage products
• 与客人交谈有关的餐饮产品
• Carries out effective beverage service by ensuring:
• 通过确保以下内容高效的提供饮品服务：
• Beveragesare up-sold and regularly replenished, abiding by responsible alcohol serviceregulations
• 遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
• Conversewith Guests about wine, advising the types and styles of wine, taking wineorders and serving wine
• 与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
• Promotingand selling cocktails to guests
• 向客人推销鸡尾酒
• Makingand presenting cocktails
• 调配和装饰鸡尾酒
• Coffeeand tea is served hot and in accordance with standard
• 按规范提供热的咖啡和茶
• Patron care standards are adhered to by ensuring:
• 通过确保以下方面遵守宾客服务规范：
• Guestsare advised on alcoholic beverages
• 给予客人有关酒精饮料的建议
• Thestrengths of alcohol is advised and guests are advised as to their effect
• 告知客人酒精强度，并告诉客人对他们的影响。
• Compliancewith legal provisions of local liquor codes
• 遵守法律规定和地方酒精饮品条例
• Levelof intoxication of guests is assessed and appropriate action taken
• 评定客人的醉酒程度并采取必要的措施
• Adviseguest on the hotel's policy of smoking
• 通知客人酒店的吸烟规定
• Monitorfactors which interfere with the total experience of the guest
• 监测影响客人总体体验的各方面工作
• Cellar operations are carried out including:
• 酒窖管理包括：
• Correctuse of refrigeration system
• 正确的使用冰箱系统
• Effectiveoperation of the post-mix syrups bulk dispense system
• 有效的使用后混合桶装糖浆分装设备
• Operatingthe beer reticulation system
• 使用啤酒过滤裝置
• Adheringto stock control procedures
• 遵循存货管理程序
• Take appropriate action to resolve guest complaints
• 正确处理客人的投诉。
• Requisition bar items according to bar stocks
• 根据酒吧存货量领取酒吧物品。
• Train bar attendant, wait help and bus help in basic beverageknowledge and beverage service
• 为酒吧侍应生提供基本的饮料知识和饮料服务的培训。
• Complete spillage report and submit to Food and Beverage manager atthe Conclusion of each shift
• 填写洒酒单并在每班结束后交给餐饮经理。
• Assist the Food and Beverage Manager to source and review outletmusicians
• 协助餐饮经理寻找和审评音乐师。
• Assist to promote the musicians
• 协助乐师的推广工作。
• Design promotional material which is aimed at increasing revenue,covers and profit for the Bar with the approval of the Food and BeverageManager
• 设计以增加收入，人数和利润为目的的酒吧宣传材料，然后由餐饮经理审批。
• Works with Superior on manpower planning and management needs
• 和上级领导一起进行人力规划和管理需求。
• Works with Superior in the preparation and management of theDepartment's budget

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