1、Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity随时以友好的主动的态度欢迎客人，记住并称呼客人的姓名。2、 Maitains intimate knowledge of departmental dtandards and procedures.熟练掌握部门内程序、标准。3、 Knowledge of all special promotion procedures, for programs such as Seasonal Packages, Frequent Flyers Programs, and also Banyan Tree Group Programs.了解促销项目，如季节性推广，航空里程合作项目及悦榕庄集团项目。4、Attends to guest's complaints, qinquires and requests, referees problems to Supervisor/Manager if he/she unable to assist.解决客人的投诉、要求和疑问，如遇不能解决的问题，上报至主管/经理。5、Does erveything possible to ensure that the guests dapart the hotel with a positive impression of hotel service.尽最大努力让客人在离开酒店时对酒店的服务抱有积极的印象。6、Takes personal interest and pride to ensure that the working area is kept clean and in an orderly state at all times.保持工作区域的整洁及有序。7、At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times.保持良好的仪容仪表，热情迎接到店客人，随时为客人提供帮助8、Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled.保持入口和门区的干净整洁、无障碍，确保门道交通有序。9、Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the Bellboy to escort guests, with baggage, to the Front Desk for check-in.帮助客人上下出租和其他车辆，将行李自车上取下，以便行李员将客人领进前台办理入住、并拖进行李。10、Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert.根据需要代客叫计程车，并为客人与司机商谈合理价格，或警示客人以避免超付。11、 Knowledgeable in assisting guests in requests for transport and other information.掌握丰富的知识，以解答客人在交通及其他信息方面的询问。12、Keep the baggage room clean and in order before going off duty on each shift.换班前，保持行李房的干净、有序。13、Be present at the concierge counter and assist incoming guests with baggage clearance and directing them to relevant facilities在礼宾部柜台当班，帮助客人解决行李问题，引导客人至相应设施。