Manage day-to-day staffing requirements, plan and assign work, and set performance and development goals for team members. Provide coaching, coaching, and regular feedback to help manage conflict and improve team member performance.管理日常人员配置要求、计划和分配工作，并为团队成员制定绩效和发展目标。提供指导、辅导和定期反馈，帮助管理冲突和提高团队成员绩效。Ensure that employees are properly trained in systems, security and cash handling procedures, as well as service and quality standards.确保员工接受系统、安全和现金处理程序以及服务和质量标准方面的适当培训。Check that the billing instructions and guest credit are in line with the hotel's credit policy and ensure that all transactions are handled in a secure manner.检查账单说明和客人信用是否符合酒店信贷政策，并确保所有交易都以安全的方式处理。Train team members for PBX programs and serve as a central point of communication in emergency/crisis situations; Develop and maintain relationships with local fire, police, and emergency responders.培训PBX程序的团队成员，并在紧急情况/危机情况下作为中心通信点;发展并维持与当地消防、警察和紧急救援人员的关系。Ensure that the front desk staff provide timely service, professional attention, and personal recognition to guests.确保前台工作人员为客人提供及时的服务、专业关注和个人认可。Make sure guests are welcomed upon arrival and allow time for effective interaction with guests. Respond appropriately to guest complaints, solicit feedback, and build relationships to drive continuous improvement in guest satisfaction.确保客人抵达后受到欢迎，并留出时间与客人进行有效互动。对客人投诉作出适当回应，征求反馈，建立关系，以推动客人满意度的不断提高。Conduct routine inspections of the front desk and common areas and take immediate action to correct any deficiencies.对前台和公共区域进行例行检查，并立即采取行动纠正任何缺陷。Participate in the preparation of annual departmental operating budgets and financial plans. Monitor budgets and control labor costs and expenditures, with a focus on rate strategy, construction initiatives, and inventory management.参与编制年度部门经营预算和财务计划。监测预算并控制劳动力成本和支出，重点关注费率战略、建设举措和库存管理。Oversee the preparation of the night audit function and daily financial reports监督夜间审计职能和每日财务报告的编制Develop a plan to increase occupancy and ADR by selling in no-booking FIT and upselling.制定计划，通过在无预订散客和升级销售来增加入住率和ADR。Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.