Customer Quality Manager for Japanese OEM
Continental
- China
- Permanent
- Full-time
The position holder is the central Quality interface into the customer organization who has to be a valued / trusted contact person to the customers and is seen as a transparent facilitator between CT OESL and the customer.Major tasks and responsibilities are as follows:Establish sustainable Customer Relationship and participate in Mid- / High Level Customer Quality MeetingsSupport evaluation and negotiation of Customer Quality Contracts for assigned customer(s), including Warranty AgreementsEnsure compliance with agreed Customer Q- RequirementsProvide a true reflection of the customers perception of CT OESL's quality performance by cross-plant performance monitoring and information to internal stakeholdersPlan and initiate high-level Q-improvement activities in collaboration with the relevant customer(s)Support the CT locations in the preparation of critical customer-visits, audits and quality-improvement programsSupports the CT locations in requesting support from Customer Service Engineers in customer plants (as agreed with GS Automotive)QualificationsBachelor's Degree & above, graduate in mechanical engineering, natural science, industrial engineering or similar, ideally with additional business skillsMore than 3 years of professional experience in automotive business with direct OEM customer contactGood knowledge of general quality methods and toolsGood knowledge of Quality requirements and tools for assigned customers (including reporting and score cards)Basic knowledge of IATF requirements, legal and technical compliance requirementsBasic knowledge of project managementTechnical knowhow of products like hoses/line, anti vibration solutions or belts would be preferableCommunication skills (incl. negotiation, presentation and conflict resolution techniques)Planning and organizational skillsExperienced in problem solving techniquesExperience in collaboration with German, American and Japanese customer contacts and colleaguesFluent in English and Japanese (written and spoken)Willingness to travel (sometimes on short notice)Additional InformationAll your information will be kept confidential according to EEO guidelines.Ready to drive with Continental? Take the first step and fill in the online application.