Contractor, Booking Fulfilment (3 months' contract)

• Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures 根據公司政策與流程，處理並解決訂單及相關問題與案件
• Identifies and escalates difficult and complex issues to senior team members 辨識並將困難或複雜的問題上報資深團隊成員
• Maintains a positive, empathetic and professional attitude towards customers and merchants 以積極、同理且專業的態度應對顧客與商家
• Liaises with internal departments and external merchants to fulfill booking amendments and refunds 與內部部門及外部商家合作，完成訂單修改與退款事宜
• Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system 在公司系統中輸入、更新並維護所有互動、交易、備註與客訴的準確資訊
• Keeps updated with company procedures and processes 持續更新並熟悉公司的作業流程與規範

• Open for applications for students on semester break or fresh graduate to apply 歡迎應屆畢業生應徵
• Proficient in either Chinese Mandarin or English (both verbal and written), with strong communication skills to engage clearly and effectively with internal and external stakeholders. 具備良好的中文或英文書面及口頭溝通能力，能與內部及外部利害關係人清晰有效地交流
• Good team player to work collaboratively in a team environment 具備良好的團隊合作精神，能在團隊環境中協作完成任務
• Keen attention to detail in completing tasks accurately and thoroughly 對細節有高度敏感度，能準確且徹底地完成工作
• Previous experience in customer service is an added advantage 有客戶服務經驗者優先

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