Engineer II, Field Service

Thermo Fisher Scientific

Zhejiang
Permanent
Full-time

1 month ago

Job DescriptionThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.Job Title: Field Service EngineerReports To: Service ManagerGroup/Division: China ServicePosition Location: Shanghai or Jiangsu or ZhejiangPosition Summary: Provide post sales customer support such as installation, customer training, on-site repair, preventative maintenance, remote support or technical consultation to ensure customer purchased Thermo Fisher products meet factory standards and customer expectations, thus achieve and strengthen customer satisfaction and allegiance to Thermo Fisher Scientific.Key Responsibilities:

Work independently to support RMSI products involving: installations, customer trainings, on-site diagnostics & repair services, preventative maintenance, application methodology delivery.
Provide remote technical assistance, consultation to customers.
Accurately document field service activities, including installation reports, repair reports, preventative maintenance reports, and timely submit through the required system.
Follow DOA and Hot Account procedures to report issues to related functions, and collaborate to solve.
Implement key account strategies for high profile customers and maintain good relationship with industry opinion leaders.
Share experience and methodology of product services and applications with colleagues. Help improving team support capacity.
Actively participate PPI projects to keep optimizing work quality and efficiency.

Qualifications:

BS degree or above in nuclear radiation, nuclear instrumentation, chemistry or relevant majors.
Three years or above repair & operation experience of Instruments. Experience in radiation detection instruments is preferred.
Have the ability to work independently, have effective interpersonal and communication skills. Long-term business trips are acceptable.
Effective oral and written communication skills with both English and Chinese (Mandarin).

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Thermo Fisher Scientific

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