Head of Software Services

• Define and refine delivery frameworks covering solution design, productivity improvements, and team capability development
• Build delivery efficiency models focused on cost optimization, quality, productivity, and customer satisfaction; ensure projects are delivered on time and within budget
• Review and monitor lifecycle processes for critical projects; oversee compliance for all projects on schedule, effort, quality, margins, and risk
• Run regular business reviews and implement risk-mitigation strategies
• Act as the point of contact for escalated issues

• Coordinate with all project stakeholders to ensure BAU and project activities are delivered on time
• Take ownership of the project portfolio, ensuring timely delivery, high quality, and budget adherence
• Monitor project status and employee performance; proactively identify and address issues that could impact operations
• Troubleshoot problems dynamically and propose alternative solutions
• Anticipate issues, flag them early to management, and recommend options
• Establish new processes and controls to increase team productivity
• Maintain high standards in documentation and versioning for all system changes
• Define/refine dashboards to track key metrics; set up mechanisms to monitor them continuously and remediate operational risks
• Continuously improve systems and processes to provide analytical insight into operating drivers
• Review customer satisfaction (C-SAT) results and drive improvements within the delivery organization
• Manage vendors to ensure adherence to group standards and high-quality service delivery

• Manage IT professionals and optimize resource allocation across projects
• Foster a positive, professional work environment that promotes collaboration, respect, and continuous improvement
• Recruit the right talent and drive high employee engagement and satisfaction
• Implement performance management processes with competency and career development opportunities
• Provide ongoing informal feedback and formal annual performance evaluations to identify and develop talent

• Bachelor's degree or equivalent
• 5+ years' experience supervising an application management team
• Excellent English communication and presentation skills
• Proven experience building new teams (recruitment, technical assessment, cultural fit)
• Experience working in large organizations (500+ employees) and adhering to governance processes
• Strong knowledge of low-code platforms, cloud computing, microservices, AI, and modern technology stacks
• Solid understanding of various frameworks and infrastructure
• Proficiency in both Waterfall and Agile methodologies
• Strong project management track record
• Experience with resource allocation, utilization, and vendor management
• Basic understanding of infrastructure and network principles
• Demonstrated leadership in building and maintaining a positive team culture
• Excellent stakeholder management and emotional intelligence to influence decisions, mediate conflicts, and build consensus
• Comfortable working in ambiguous, complex environments and solving problems

• Service delivery management, operational excellence, contract review, and vendor management
• Resource management, talent sourcing, and talent development

Newbridge Alliance