Technical Service Engineer
Sony View all jobs
- Beijing
- Permanent
- Full-time
Responsible for performing installations, routine maintenance as well as warranty and post-warranty repair services to customer’s Flow Cytometer instrument within the assigned territory.KEY RESPONSIBILITIES:
- Schedules and performs routine field service work such as installation and maintenance on assigned territory.
- Performs routine customer call, visit and implement repair to make sure the instrument works well.
- The position also responsible for installation and alignment of demo units to the selected potential buyers on their sites to guarantee the high quality of the demo
- Communicates any product malfunction issues to the appropriate associates, and do the right trouble shooting either independently or via instruction by supervisor.
- Interfaces and works closely with territory sales personnel and Field Applications Specialist to ensure a high degree of customer satisfaction.
- Based in Beijing, available to travel in certain frequency when required
- Excellent communicator and great ability to build good relationship with customers
- Strong customer focus and good at problem solving.
- Well organized with excellent self-learning skills.
- B.Sc./B.A. Degree, Electronics or similar specific Diploma.
- Strong analytical, problem-solving skills.
- Excellent interpersonal and organizational skills.
- Self-motivated team-player.
- At least two years working experience on service engineer in the life science or clinical diagnostic industry is desired.