Customer Engineer III-Semi-iTeam-Etch

Chengdu, Sichuan
Permanent
Full-time

1 month ago

Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.What We OfferLocation: Chengdu,CHN, Wuhan,CHNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our .As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.Role Responsibilities:Install, maintain, and upgrade customer equipmentApply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challengesTrain and mentor junior Field Service Engineers [Customer Engineers]Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systemsCoordinate and communicate directly with customersFulfill additional duties, as assignedMinimum Qualifications:Completion of an Associate degree, military technical training, field service experience, or trade certification4-7 years of work experience in semiconductor industry or other equipment support industryAdvanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamicsStrong knowledge of hand tools and their appropriate usage, including digital multimetersEffective written and verbal communication skillsBasic knowledge of Microsoft Excel, Word, and PowerPointPossession of a valid driver’s license and the ability to obtain a passport, if travel is required.Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocolsPhysical Requirements:
This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.Additional InformationTime Type: Full timeEmployee Type: Assignee / RegularTravel: Yes, 75% of the TimeRelocation Eligible: YesApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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