Assistant General Manager
Randstad View all jobs
- Guangzhou, Guangdong
- Permanent
- Full-time
- Develop and implement strategies and procedures to achieve sales targets and drive revenue growth.
- Monitor and analyze sales performance, providing regular insights and reports to senior management.
- Enhance customer experience through optimized operational workflows.
- Lead projects aimed at improving telesales efficiency and performance.
- Collaborate with cross-functional teams to implement new technologies and processes.
- Ensure all operations remain in compliance with company policies and industry regulations.
- Support seamless customer interactions across all channels (calls, chats, WhatsApp).
- Utilize data from various channels to inform sales strategies and improve engagement.
- Leverage data analysis to identify trends, forecast sales, and optimize performance metrics
- Map the end-to-end customer journey from onboarding to retention.
- Craft sales playbooks targeted for different customer segments at various touchpoints.
- Enhance frontline staff training on solution-based selling and objection handling.
- Participate in the setup of CRM systems to track the total customer journey.
- Foster a culture of teamwork and cooperation across departments.
- Directly supervise a team of managers and non-managers, with oversight of approximately 150 indirect reports.
- Education: Bachelor's degree in Business Administration, Marketing, Customer Service, or a relevant field.
- Experience: At least 12 years of strong background in telesales or contact center operations.
- Technical Knowledge: Familiarity with multichannel interaction management and workforce management.
- Leadership: Proven ability to motivate and inspire high-performing teams under pressure.
- Communication: Excellent skills to effectively interact with stakeholders at all levels.
- Problem Solving: Strong ability to find effective solutions for complex operational challenges and customer issues.
- Strategic Planning: Ability to handle a planning timeframe of 1-3 years.
The Benelux Chamber of Commerce in China