礼宾部经理Chief Concierge

• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理

• Supervise and direct Concierge Desk activitiesand Concierge staff
• 对礼宾部柜台的活动和礼宾部服务人员实施监督和指导
• Responsible for sorting and distributing guests andadministrative mail and returning mail to the sender for forwarding mail
• 负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人
• Provide information pertaining to all hotel services,local places of interests, restaurants, doctors, sightseeing tours and anyother information likely to be of the interest to guests
• 提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息
• Be prepared to recommend first and foremost thehotel's own Food and Beverage outlets before any other, making himself totallyfamiliar with the operating times and each outlets benefits
• 最先向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长
• Ensure the lobby is always kept in an orderly fashionand that ashtrays are kept clean
• 确保大厅始终保持整洁，烟灰缸始终干净
• Coordinates the paging of guests in the lobby, Food& Beverage outlets, and where considered appropriate by the Management
• 在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作
• Responsible for the maintenance of the hotelinformation directory (function board) and ensures that the information shownin current and accurate at all times
• 负责维护酒店信息簿（功能板），并确保所有信息的准确性和实效性
• Prepares efficient work schedule for Bell Services,arranging holidays and vacation, taking into consideration project occupancyand forecasts and any large group movements, especially those with early orlate arrivals or departures
• 在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日
• Ensures that all bell staff are neat, clean andpunctual at all times and that they perform the task assigned to them promptlyand efficiently
• 确保所有行李服务人员随时保持衣着整洁，工作守时，并且能够快速和高效的完成任务
• Handle problems associated with guests and liaise withdepartment heads or executive management in the absence of the Front Office Manager.
• 处理与客人相关的问题，在前厅经理缺席的情况下负责与各部门负责人或行政管理部门联系
• Works with linemanager and Human Resources on manpower planning andmanagement needs
• 与上级领导和人力资源部一起进行人力规划和管理需求

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