Digital Customer Success Partner - Cantonese&English speaking (GZ/SZ)

Guangzhou, Guangdong
Permanent
Full-time

6 days ago

We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.JOB OVERVIEWOur Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a Digital Customer Success Partner, you will be responsible for a medium portfolio of accounts in the lower segment. Digital CSP's will use a low touch/virtual engagement approach in order to provide an excellent customer experience by using our Digital tools, driving both Customer Success and Sales activities. In this role, you will spend your days partnering with our Enterprise customers to provide strategic recommendations around maximizing the benefits of their subscription with Concur, and driving any Sales leads to closure.A DIGITAL CUSTOMER SUCCESS PARTNER WILL:

Complete proactive customer outreach at all stages of the customer lifecycle
Serve as a focal point for customers for their growth and expansion needs
Meet & achieve account retention, pipeline building and revenue goals
Execute pricing strategies and sales contracts
Conduct Customer Business Reviews to drive adoption and expansion of services
Establish relationship with customers as trusted advisor, drive customer value realization
Maintain a clean book of business, ensure data integrity for the business
Be a client advocate and a voice of reason as you cross-collaborate across internal teams

Skills & Qualifications:

Account management and sales experience in managing and growing a portfolio of existing global companies

Experience managing high volume Sales and Customer Success engagements with clients
Proven ability to work with virtual/social tools to engage with customers
Ability to uncover how a customer defines success and the ability to align that vision with Concur's delivery of value to create long term mutual partnerships
Proven track record of exceeding retention and revenue targets
Highly structured approach with strong collaboration, communication and problem solving skills - ability to handle issue resolution and navigate customers
Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
Strong business acumen and ability to drive a value based conversation
Anticipate, identify and meet your customers' needs
Motivate and mobilize customers and cross functional partners through collaboration and clear communication
Uncover opportunity through analysis, inquisitiveness and a deep understanding of your customer's business including initiatives and drivers and aligning those to solutions
Thrive in a fast paced and evolving environment

Position Requirements:

Experience in an Account Management and Sales role

Proficient in written and spoken Cantonese and English

Extensive experience in handling Hong Kong and Greater China customers

Enterprise Software & SaaS industry experience preferred
A strong team player, can work collaboratively across multiple teams
Strong written and verbal communication skills, including negotiating skills
Passionate with a can-do attitude
Strong problem-solving skills. Aptitude to assess a situation, define key objectives, make recommendations and execute on action plans

#GCCC2025Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 432001 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 432001Posted Date: Aug 8, 2025Work Area: Consulting and Professional ServicesCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Guangzhou, CN, 510613Job alert

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