培训与发展经理L&D Manager-Hilton Shanghai City Center
Hilton
- Shanghai
- Permanent
- Full-time
- Update the training notice board with all information on the situation in and out of the hotel as well as training information.
- Organize reward and certification programs.
- Organize in coordination with the Director of HR and Department Heads, approved cross trainings.
- Carry out talent programs according to brand standards.
- Assist to set up and maintain training and talent program policies.
- Develop and skillfully use learning resources, assist managers to improve management skills, and develop personal career development plans for high potential team members.
- Develop plans to conduct needs analyses and in-house training on a regular basis.
- Regularly keep training records.
- Develop tools and systems to ensure training and development programs meet hotel objectives.
- Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
- Take part in the preparation and planning of the Training department’s goals and objectives.
- Prepare and manage the Training department’s budgets, monitor, analyze and report variations from the budget.
- Take part in team member performance reviews and set up development plans when required.
- Facilitate multiskilling.
- Manage the planning and delivery of orientation programs.
- Offer support and advice on personal development plans to team members under your supervision.
- Implement appropriate management practices that provide team members with motivation and communication.
- Provide information as required regarding training records and attendance.
- Assist all departmental trainers if necessary, with trainings.
- Deal effectively with guests and workplace colleagues from a variety of cultures.
- Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures.
- Adhere to the hotel’s security and emergency policies and procedures.
- Be familiar with property safety, current first aid and fire emergency procedures.
- Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- University graduate.
- Minimum 5 years of related working experience in the hotel industry.
- At least 3 years of management experience and relevant training experience.
- Excellent command of written and spoken English and Chinese to meet business needs.
- Solid knowledge of Learning & Development.
- Good communication skills.
- Good presentation and teaching skills.
- Good project management skills.
- Excellent coordination and organization ability.
- Willing to take challenge and capability to work under high pressure.
- Strong capability in leadership.