Technical Product Support (TPS) Engineer II-DFT-Shanghai/Hefei

Shanghai Hefei, Anhui
Permanent
Full-time

7 days ago

Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.What We OfferLocation: Hefei,CHN, Shanghai,CHNYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our .Key ResponsibilitiesProvides systems support for new design application on customer sites. Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processesPresents system performance data as required. This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment and process parameters.Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at the engineering level.Functional Knowledge

Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Leadership

Project management and collaboration

Problem Solving

Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

Explains complex information to others in straightforward situations

Additional InformationTime Type: Full timeEmployee Type: Assignee / RegularTravel: Yes, 75% of the TimeRelocation Eligible: NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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