Director of Delivery Operations

China
RMB¥1,080,000-1,320,000 per year
Permanent
Full-time

17 days ago
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The Director of Delivery Operations,China leads the strategic and operational management of the company's food delivery business in China, driving growth through platform partnerships, data-driven decisions, and service innovation. This role oversees a cross-functional team, ensuring high performance, customer satisfaction, and sustainable profitability in a fast-paced, competitive market.

Develop and execute strategic initiatives for delivery operations across China, driving revenue growth and elevating brand presence
Lead and oversee the delivery operations team, including platform integration, order fulfillment, customer experience, and performance analytics
Establish and nurture strategic partnerships with key delivery platforms such as Meituan, Ele.me, and Douyin Group Buying
Monitor and optimize KPIs to improve delivery speed, customer satisfaction, and operational cost-efficiency
Collaborate with marketing, product, and store operations teams to innovate delivery offerings and enhance service quality
Implement smart logistics solutions, automation tools, and third-party services to strengthen operational scalability
Manage budgets and financial performance to ensure profitability and long-term business sustainability
Address high-impact customer issues, oversee crisis response, and manage external communications to safeguard brand reputation
Recruit, mentor, and empower team members, fostering a high-performance culture and driving organizational growth

Lead strategic planning and executionDevelop talentsA successful Director of Delivery Operations should have:

Experience in sales or operations within the food industry.
Strong leadership and team management skills.
Proven ability to develop and implement successful strategies.
Analytical skills to interpret data and drive decision-making.
Excellent communication and interpersonal abilities.
Knowledge of industry regulations and standards.
A results-driven mindset with a focus on customer satisfaction.

Our client is a fast-growing, innovation-driven food & beverage brand with a strong presence across major cities in China, particularly Shanghai. With a focus on quality, convenience, and customer experience, the company has built a robust delivery ecosystem through strategic partnerships with good platforms.

A competitive salary of approximately 1,080,000 to 1,320,000 CNY per annum.
Comprehensive benefits package (details to be confirmed).
Opportunities for professional growth within an organisation.
A permanent position with job stability and security.
Engagement in a fast-paced and innovative work environment.

This is a fantastic opportunity to make a significant impact in the Food industry. If you are ready to take the next step in your career, we encourage you to apply today!

Michael Page