Regional Service Field Operation Manager
Kone View all jobs
- Hangzhou, Zhejiang
- Permanent
- Full-time
- Provide remote or on-site technical support for installation and maintenance issues
- Provide technical support to ensure customer specification requirements
- Product development matrix audit points
- Piloting and implementing new product and solution
- Maintenance method development
- Service and trouble shooting tools/spares development
- Train local Trainers/employees during site visits and/or deliver scheduled training sessions
- Co-operate with and provide expertise to global and local training centres in training courses
- Create quality reports after site visits and list issues which require corrective actions
- List all helpdesk issues and forward corrective actions according to KONE process requirements.
- Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements
- Be aware and operate within KONE safety requirements
- Ensure each installation follows the global processes and guidelines
- Follow the safety procedures and rules of customers, partners and KONE.
- Report safety concerns
- Stop installation or lift operations if safety violation or hazards are detected
- Co-ordinate field support team and activities
- Set appropriate KPI to field support team and team members
- Report KPI on a monthly basis to responsible management
- Ensure quick response and corrective action time of technical inquires and training requests
- May lead, direct, evaluate and develop a team of technical field support specialists.