JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involvesWe are seeking a highly skilled and experienced Senior Engineering Manager to join our team as a Technical Lead for Client’s corporate offices, Colocation Data Center (COLO DC). In this role, it will be responsible for overseeing all technical aspects of the space infrastructure for client, ensuring that all work performed within the space is done to a high quality and without impact to the client through effective change management. It will also lead improvement projects, manage on-site technicians/operations staff/vendor partners, and serve as the technical subject matter expert for complex issues.The role overseas the execution of the day to day technical requirements to support the Workplace team and our vendor partners, ensuring compliance to SOPs and SLAsA key aspect of this role is to work hand in hand with other service partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and GuestsMAJOR RESPONSIBILITIESTransforming to the Workplace Team of the futureResolve technical problem in a timely manner to enhance Occupant ExperienceEscalate technical issues where requiredCommitment to deliver the best level of service every time through attention detailIdentify opportunities to improve technical service delivery to benefit the workplaceTrusted partner to deliver all GRE requirements aligned to GRE OE codesStrive for Continuous Improvement implementationManage the Technicians and Engineers proactivelyAssisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accountsFunctional operational control to deliver excellence every timeUnderstand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and servicesImplement and manage the change control processBe able to resolve problems and improve operationsClient/Stakeholder Management (in support of the Technical Services Lead)Comply with all requirements of the Client contract and meet or exceed Key Performance IndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedbackCommunicate effectively with Clients and vendors at the ground level to create customer delightWork with all related parties on timely delivery of all servicesLeadership / Staff Management/ Team ParticipationActively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal successOperations ManagementManage, review and execute all Engineering/technical service contracts, including inspections and quality management of service deliveryDevelop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staffEnsuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the clientPreparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreementEnsure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operationCo-ordinate with Building Managers & the Business Units on Project issuesDevelop and implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savingsCo-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practicesManage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management proceduresImplement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipmentConduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staffContribute to the Monthly Management ReportTo provide the coaching/mentoring for Engineers, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularlyEnsure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all timesEnsure all works are compliance with statutory regulations on fire, health and safety standardsEnsure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deploymentPrepare thought through risk assessments for self-deliveryRespond to critical out-of-hours issues & participate as a key team member in responses to emergency situationsCoordinate, manage and oversee vendors to perform a wide range of workplace-related servicesEnsure service deliverables meet SLAs and KPIsWhen necessary raise risks to Workplace Experience Site Lead for further investigationCost saving mind-set that drives value for service as every levelConduct data analysis report when necessaryEscalate reoccurring problem and possible solutions to Engineering and Workplace teamLocated on site at the clients officesMobile as required to cover multiple sitesManaging all technical service contracts, including inspections and quality management of service deliveryImplementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systemsEnsuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the clientShare best practices and new ideas to further support the Workplace Experience TeamAssisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accountsEnsure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operationCo-ordinate with Building Managers & the Business Units on Project issuesCo-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practicesDeliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management proceduresDeliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipmentFollow the SOP/EOP and training programme for staffParticipate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staffAdhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all timesEnsure all works are compliance with statutory regulations on fire, health and safety standardsEnsure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deploymentReview COLO DC monthly reports to ensure clients standards are achieved, and works in partnership with COLO DC services provider and client team to ensure 100% uptime. The Senior Technical Manager is to be available for for incident management in COLO DC, to escalate the incident to different Line of Business (LOB) based on Standard of Procedure (SOP) and update progress until it is settled.CANDIDATE SPECIFICATION: KEY SELECTION CRITERIAIdeal ExperienceUniversity degree or equivalent professional qualification in engineering fieldOver 10 years practical experience in Engineering and Data Center Operation and Management.Excellent verbal and written communication skillsFluent in English (verbal) and CantoneseKnowledge of Occupational Safety requirementsStrong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring systemAbility to effectively communicate and interact with all levels of peopleHolder of Higher Cert/Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum 6 years’ experience in related disciplineHolder of REW A0 is preferable, but not a must;Knowledge of HVAC, Fire Protection System, Electrical system and BMS system Has experience in CRAC, UPS, Chiller plant or Data Centre operations is requiredKnowledge of Occupational Safety requirementsStrong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system5 working days per weekLocation:On-site –Hong Kong, SAR, ChinaIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.
