迎宾员Hostess / Host
- Lingshui Li, Hainan
- Permanent
- Full-time
- Have a thoroughunderstanding and knowledge of all food and beverage items in the menu.
- Ensure that thereception desk and surrounding area is kept clean and organized at all times.
- Handle guestcomplaints, requests and enquires on food, beverage and service.
- Establish rapport withguests, maintaining good customer relationships.
- Maintain and update therestaurant guest history data.
- Maintain a legible andup-to-date reservation book.
- Assist in carrying outquarterly, bi-yearly, yearly inventory of operating equipment.
- Carry out any otherreasonable duties and responsibilities as assigned.
- Monitor musicselection/level as “Outlet Music Standards”
- Escort guests to theirpreferred table or reserved table and seat guests according to restaurantstandards
- Take telephone bookingsand document in the Reservation book according to restaurant standards
- Be attentive to guestsand resolve their complaints where possible, reporting all incidents to yourSupervisor
- Maintain responsibilityof cleanliness of hostess stations
- Maintain responsibilityof cleanliness of all menus and drink menus
- Assist with beverageservice
- Assist with foodservice
- Maintain detailedknowledge of menu, including daily specials
- Ensure tables arecleared quietly and efficiently
- Complete docketsaccurately and clearly
- Maintain currentinformation on all general activities of the hotel
- Ensure the restaurantis ready to receive guests prior to opening and that both wait staff and tablesare ready in line with opening standards
- Ensure restaurantoperating equipment is clean and in working order
- Maintaining impeccableuniform and personal presentation standards in accordance with hotel policy
- Welcoming guests to theRestaurant, by using the guest name
- Inquiring if they havea reservation and noting it in the reservation book if they do
- Creating a reservationfor them with their dining preferences if they do not and noting it in thereservation book
- Being attentive toguest requests
- Complete Tertiary education. Experience in thehospitality industry, similar position experience in an international chainedhotel is preferred. Knowledge of food and beverage product and service.
最佳东方