Customer Service Specialist

Danaher

Shanghai
Permanent
Full-time

17 days ago

Be part of something altogether life-changing!Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.The Customer Service Specialist for Cytiva is responsible for order management.This position is part of the Commercial Operation Team located in Shanghai/Beijing and will be on-site. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.In this role, you will have the opportunity to:

Review and sign commercial contracts with customers.
Own customer order fulfilment from order entry, product supply, shipment delivery to complaint settlement.
Issue invoices, complete cash application and minimize AR past due.
Drive funnel management and forecast accuracy.
Drive process simplification and optimization to improve efficiency.

The essential requirements of the job include:

Bachelor’s degree or above in international trade or foreign trade English;

Work experience in import/export business or order fulfillment and management is desired;

Adaptive in different culture and environment; Willing to take challenges and drive changes;

Good command of Microsoft Office, CRM & ERP systems (Oracle is a plus); Analytical and sensitive to numbers;

Good interpersonal and communication skills; Strong sense of urgency and self-motivation;

Proven ability to deliver results with strong execution;

Customer-focused, clear thinker and team player.

It would be a plus if you also possess previous experience in:

Oracle skill is a plus.
Fortune 500 working experience is a plus.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit .At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Danaher

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