总经理助理

Hilton

  • Sichuan
  • Permanent
  • Full-time
  • 2 months ago
希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。协助总经理的日常工作，包括为其提供秘书服务，处理行政办公室事务并帮助其他行政助理和文员解决工作出现的问题。监督所有行政职能包括收发内部及外部邮件、独立处理信函往来、及时更新归档系统，保证行政办公室的高效运行。我的具体职责是什么?作为行政秘书-总经理，您将应以最高标准完成以下任务：
  • 为总经理安排会议及预约，记录在工作日记中，确保总经理使用正确的文件。
  • 按要求参加部门经理会议和行政会议等并作会议纪要。
  • 接待来访者和客人。在总经理不在时回答客人的问题、帮助客人排忧解难。
  • 为重要客人预定房间及订餐。
  • 安排协调总经理日程并及时提醒。
  • 协助总经理编缉客人资料以备提高对客服务质量。
  • 根据各项工作任务的重要性帮助总经理安排工作。
  • 接听行政办公室的电话。
  • 协助总经理处理酒店相关公函文件，例如业主报告，员工感谢信，投诉信或其它商务文件。
  • 按照要求记录并存档所有商务文件。
  • 整改各部门提交的签批文件，须盖公章的要做好公章使用台账。
  • 协助口头及笔头翻译。
  • 保守秘密。
  • 充分了解酒店规划。
  • 了解其他部门的工作职责并与部门合作。
  • 坚持酒店安全制度、紧急情况处理规定和程序。
  • 任何时候表现出职业态度及行为。
  • 准备和维护文档、报告、信函、备忘录和其它相关业务资料。
  • 确保所有报告和服务都按时完成。
  • 作好各类文件资料的追溯和跟进管理，以便各相关事宜能得到及时准确的处理。
  • 保证办公室内办公用品的充足。
  • 遵守酒店员工守则。
  • 遵守酒店的政策及程序。
  • 遵守酒店的行为准则。
  • 在任何时候表现专业态度和形为。
  • 根据酒店标准保持个人形象。
  • 如有必要 ，该部门有权更改或补充该职位描述。
  • 完成任何其他合理的职责和被指派的职责。
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.The Executive Secretary will provide support to the General Manager in the Executive Office. The role’s core duties include secretarial services, coordinating activities in the Executive Office, assisting other Executive Assistants and Secretaries when required. This role oversees all administrative functions including proper distribution of internal and external mail, independent correspondence and an up to date registry system to maintain an efficient and effective Executive Office.What will I be doing?As the Executive Secretary, you will be responsible for performing the following tasks to the highest standards:
  • Arrange appointments and meetings for the General Manager, record them in the calendar / diary and ensure the General Manager has the appropriate documentation for each appointment.
  • Attend meetings such as Department Head Meeting, Executive Committee Meeting and any others when requested and take minutes of attended meetings.
  • Receive visitors and guests on behalf of the General Manager and in his / her absence, answer questions and concerns and follow through resolutions.
  • Arrange room and restaurant reservations for VIP guests / personnel if requested.
  • Arrange and coordinate the General Manager's schedule and remind him / her in time.
  • Assist the General Manager in compiling guest data to be used for service quality improvement.
  • Assess priorities of work and, wherever possible, assist in organizing the General Manager’s priorities.
  • Answer telephone calls in the Executive Office as and when required.
  • Assist the General Manager to deal with hotel related official documents, such as owner's report, thank you letters, complaint letters and other business documents.
  • File and record all business documents as required.
  • Check documents submitted by departments and record when use the stamp.
  • Assist with translations, verbal and written.
  • Maintain strictest confidentiality at all times on all matters.
  • Demonstrate essential overall knowledge of the organization.
  • Understand the responsibilities of other sections and departments and cooperate with them.
  • Adhere to the hotel’s security and emergency policies and procedures.
  • Demonstrate professional attitude and behavior at all times.
  • Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.
  • Ensure all reporting and servicing deadlines are met on a timely basis.
  • Maintain an accurate tracking system for prompt handling of issues concerned.
  • Order and maintain office supplies.
  • Abide by the team member handbook, hotel policies and procedures, hotel code of conduct.
  • Maintain personal presentation to hotel standards.
  • The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
  • Carry out any other reasonable duties and responsibilities as assigned.
我们寻找什么样的人才?希尔顿行政秘书-总经理职位始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
  • 诚挚待客： 自愿全心全意为宾客提供无与伦比的绝佳体验
  • 正直诚信： 时时刻刻为所应为
  • 领导核心： 力争在业界和所在社区都位居领导地位
  • 团队合作： 所有工作中积极发扬团队合作精神
  • 主人翁精神：勇于为自己的行动负责并敢于做出决定
  • 即时行动： 以刻不容缓的态度和纪律运营
  • 教育: 大专以上或同等学历。
  • 工作年限: 2-3年以上相关工作经验。
  • 流利的英语说写能力，熟练使用电脑，随机应变的能力，具有创造性。
服务于希尔顿将会如何?希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌. 延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景 “让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意” 团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！What are we looking for?An Executive Secretary serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • College Degree and above.
  • Minimum 2-3 years of relevant experience.
  • Resourceful, creative and maintain flexibility.
  • Passionate about delivering exceptional guest experiences.
  • Able to work independently as well as in teams.
  • Take ownership of your actions and decisions.
  • Able to operate with a sense of urgency and discipline.
  • Strong proficiency in English and Chinese to meet business needs.
  • Proficient in Microsoft Office.
  • Able to do basic translations, advantageous.
What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton