Loss Prevention Manager

• High school diploma or GED; 2 years experience in the security/loss prevention or related professional area.

• 2-year degree from an accredited university in Criminal Justice or related major; no experience required.

• Assists in the development and implementation of emergency procedures.

• Assists in identifying ways to continually improve departmental performance.

• Complies with policies on proper investigative procedures for loss of property assets.

• Maintains proper documentation of property patrols.

• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiating with others.

• Implements action plans to monitor and control risk.

• Reports any procedure violations to the appropriate management.

• Strives to improve service performance.

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Assists in establishing guidelines and training so employees understand expectations and parameters.

• Celebrates successes and publicly recognizes the contributions of team members.

• Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Helps employees and guests obtain necessary medical attention on a timely basis.

• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

• Serves as a role model to demonstrate appropriate behaviors.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Meets quality standards and customer expectations on a daily basis.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

• Provides services that are above and beyond for customer satisfaction and retention.

• Sets a positive example for guest relations.

• Assists in the management of claims by ensuring proper procedures are followed and documented.

• Brings issues to the attention of the department manager and Human Resources as necessary.

• Reports all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner.

• Administers property policies fairly and consistently.

• Certifies security staff in first aid and CPR.

• Trains security staff to effectively monitor and protect property assets.

• Trains staff on proper patrol procedures.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Marriott