Global Shares - Japanese Customer Service Analyst

JPMorgan Chase

Beijing
Permanent
Full-time

1 month ago

Job Description:You will join a professional and outstanding team that offers great platform to sharpen your skillsets.As a Japanese Customer Service analyst, you will leverage your strong multi-language skills to provide excellent services and solutions to our clients. You will make great impact on building solid relationships between JPMorgan and our customers.Job Responsibilities

Provide excellent customer service via email and phone at 1st and 2nd level response
Escalate unresolved issues to 2nd and 3rd line support teams
Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
Maintain contact with customers throughout the ticket life cycle
Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities

Required Skills, Knowledge and Capabilities

Excellent Customer Service skills in telephone and email etiquette
Japanese and English language skills
Client focus, interpersonal skills and ability to network
Proactive and continuous improvement mindset
Maintain highest level of technical skill in field of expertise
Work independently and revel in problem-solving and looking for new solutions
Requires a high degree of discretion and judgement
Passion for learning new things every day and a continuous improvement mindset

Preferred Skills, Knowledge and Capabilities

University degree in Economics, Finance or equivalent work experience desired
Experience in Customer Service role, preferably in the Financial Services or Software industry
Experience with Contact Center solutions

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

JPMorgan Chase

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