· Supervise and check the quality of room cleaning, ensure the staff can follow the correct procedures for cleaning, to avoid staff violations of the operation.监督检查客房清洁质量，确保员工能按照正确的操作流程进行清洁工作，规避员工的违规操作。· Responsible for placing all areas of the floor according to the correct items.负责楼层各个区域按照正确的物品摆放进行摆放。· Linen Maintenance, and quarterly inventory.布草的维护 及季度盘点。· Report all special events of the day to room manager.汇报当天各类特殊事项上报客房经理。· Do the Master Key Control, the day of the key sign and return statistics.做好万能钥匙的管控，当天的钥匙签领及归还统计。· Do a good job of room fixed physical management, quarterly inventory work.做好客房固定物理管理，季度盘点工作。· In accordance with the principles of fair and equitable distribution of the day required to clean the number of rooms.按照公平公正原则，分配当日所需要清洁的客房量。· Control room accurate room, if there is room status difference, the first report, find out the cause of the difference; according to the front desk sales demand, timely arrangements for cleaning all types of rooms.把控客房准确房态，如有房态差异第一时间上报，查清差异原因；根据前台售卖需求，及时安排清洁各类房型房间。· Memorize the daily VIP guest information, strictly control the room cleaning quality.熟记每日VIP客人信息，严格把控客房清洁质量。· Visit guests daily and collect guest history and guest comments; handle all special requests of guests.每天拜访住店客人，并收集客人的客史资料及客人意见书；处理客人所有的特殊要求。· Effectively manage the guest relics, do a good job of the day guest relics registration, guest relics regular processing.有效管理客遗物品，做好当天客遗登记，客遗定期处理。· Manage the warehouse, do the warehouse entry and exit registration, regularly inventory inventory of goods, maintain adequate inventory of guest supplies.管理仓库，做好仓库进出登记，定期盘点物品库存量，保存充足的客用品存货量。· Maintain effective communication with the front desk and provide feedback based on facts.与前台保持有效沟通，根据事实合理反馈。· Obey the work arrangement of superiors.服从上级领导工作安排。【任职资格】Required Skills -技能要求· Proficient in floor operation and Roomt inspection精通楼层运作流程和房间检查能力· Proficient in floor post business skills精通楼层岗位的各类技能· Ability to use floor tools and potions清洁工具及药剂使用技能· Training Skills培训技能· Knowledge of hotel management system酒店管理系统知识Qualifications -学历· Education or above高中及以上学历Experience -经验· Three years relevant hotel working experience, at least 1 year same position in 5 star hotel