About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —岗位职责：1：客户管理全面协调和客户的关系，通过KPI的持续改善和对客户投诉的积极处理来提升客户的满意度；同时通过日常监控报表的使用来确保客户和我司总部的要求在RDC内部得到严格规范的执行2：人员管理进行岗位规划，提供工作目标并下达考核目标，培育并给予日常指导，及时反馈，激励员工并实现结果，工作成果回顾或有待提高的建议；3：人员培训熟悉并掌握公司流程，公司系统OMS\WMS\OTS\TMS，对组内员工进行相应的工作培训和指导，并针对流程执行过程中出现的问题提出修改建议4：部门沟通将客户反馈的问题及投诉进行分析，找出原因，和相应操作部门进行沟通协调，提出解决问题方法5：RDC负责人安排的其他工作协助RDC负责人每月对RDC的运作数据进行分析，探讨运作中的问题，并针对问题提出修改运作流程和改进的建议岗位要求：1：合同物流，3年以上的客服部门的管理经验2：处理客户应急事件的能力3：有保税区关务知识4：书面英语可作为工作语言What moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in China and be prepared to undertake pre-employment checks including a criminal history check and medical.
