Customer care representative
Believe Music
- Chengdu, Sichuan
- Contract
- Full-time
and labels in the digital ecosystem by providing them the solutions they need to grow their audience at
each stage of their career and development.
Its 1,919 employees in more than 50 countries aim to support local artists and labels with a unique digital expertise, respect, fairness and transparency.
To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!Job DescriptionLocal Customer Support is the major point of contract for our Customers. You will use our ticketing tool (Salesforce) to handle a daily number of request and achieve mission by providing timely, qualitative and innovative answers with care and transparency, using a high level of communication skills. You will also have to contribute to team effort to maintain high customer satisfaction and excellent standards service.Job Duties: * Ensure a good quality of answers to our Customers regarding various subjects such as Content delivery, Payments and Reporting
- Make sure to give efficient solutions and answers in a minimal delay
- Contribute to create resources in our knowledge base to improve the autonomy of our clients
- Training & Onboarding for Artists and Labels on our tools
- Good customer communication skills with Care, Respect, Empathy
- Problem solving mindset
- Product knowledge
- Attention to detail
- Passionate about technology
- Fluent in English/Chinese
- Teamwork spirit