Director of Operations
Hilton
- Beijing
- Permanent
- Full-time
- Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DBD, FC & HRD.
- In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety.
- Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).
- Train and implement Hilton standards and related departmental regulations.
- Conduct routine inspections of all areas of the hotel to ensure that the hotel’s hardware and software are in optimum condition.
- Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.
- Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services.
- Manage all direct reports professionally, encouraging good teamwork and operations.
- Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report
- Conduct regular Operations meetings including all direct reports.
- Supervise team members’ performance and grooming daily.
- Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws.
- Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SALT, QA, turnover, etc.
- Work with the DBD and F&B Managers to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
- Assist the DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy and pricing.
- Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
- Evaluate competitors’ products and price policies twice a year.
- Ensure that VIP guests receive the care and service they deserve every day.
- Adhere to the hotel’s security and emergency policies and procedures.
- Assist the General Manager in all activities and functions related to the daily operations of the hotel.
- Complete relevant tasks assigned by the General Manager.
- Acting deputy in the General Manager’s absence.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- Carry out any other reasonable duties and responsibilities as assigned.
- Hospitality: Passionate about delivering exceptional guest experiences.
- Integrity: Do the right thing, all the time.
- Leadership: Strive to be leader in our industry and in our communities.
- Teamwork: A team player in everything you do.
- Ownership: Take ownership of your actions and decisions.
- Now: Operate with a sense of urgency and discipline.
- College degree or equivalent.
- At least 3 years of relevant experience.
- Experienced in the Hospitality, Travel or Leisure industry management.
- Proficient in English and Chinese to meet business needs.
- Proficient in Microsoft Office.
- Strong commercial acumen.
- Resourceful, creative and able to maintain flexibility.
- Experience in F&B and Rooms Management preferred.