Account Manager
Bekaert
- Shenyang, Liaoning
- Permanent
- Full-time
- Personal Growth - Let us help you unlock your full potential
- Pioneering - Join us to challenge the impossible
- Creativity - Discover possibilities beyond steel
- Purpose - Drive progress for our planet and people
- Diversity - Together, we create change
- Customer transparency (customer vision, strategy, business performance, DMU, Key buying factor, competition landscape), develop BK value proposition, define opportunity landscape at that customer
- Define key initiatives and action plans to catch opportunities.
- Execute local/region account plan, and realize growth at customer in terms of share, mix improvement and profitability.
- Assure after-sales service, and maintain customer satisfaction to a healthy level.
- Uses appropriate tools/ templates to gather, document and analyze data into information for CM/KAM/GAM
- Applies the local/region DMU map of the account organization to effectively manage relationships;
- Understands local/region account's business goals, business performance, and communicate them internally to relevant stakeholder in Bekaert;
- Understands local/region account's basic and latent needs through establishing various interactions at multiple levels;
- Builds and updates the value curve for local/region account based on the key buying factors (KBF);
- Understands how to create value for the customer
- Map customer opportunities landscape;
- Define initiatives to catch the biggest opportunities;
- Aim to create value for both customers and BK
- Follow up the execution of initiatives defined in account plan;
- Sales forecasting (M+1/M+6/X+1) submitted on time with assumptions behind communicated to relevant departments;
- Offer products taking in consideration of new product (pipelines, seeding, approvals, tire performance validation, etc.);
- Manage P-R, and optimize product mix (PCM/MH), set price and negotiate considering price/cost/performance differences with competitors;
- AR/DSO/overdue/inventories management;
- Assure on-time delivery to customers;
- Drive the execution of the initiatives to be done by cross-functional teams (including approvals, industrialization, LTSA's and JDA's, solve chronical quality problems, develop new products, contingency sourcing, JIT, safety stock, marketing support, etc.)
- Proactively collect voice of customer on product and service;
- Be the go-to person to handle customer complaint, customer audit, 1 meter ply analysis, including 8D report;
- Understand BK complaint handling procedure, and ensure customers' perception of BK quality well understood and registered in BK SAP system;
- Conduct customer satisfaction interviews and give the result to BK for improvements
3 year working experience with technical or commercial background preferred; * Project management experience is a plus;
- Fluent in English and customer native language
- Strong communication and interpersonal skills
- Result oriented