Engineer II, Field Service

Thermo Fisher Scientific

Shanghai
Permanent
Full-time

1 month ago

Job DescriptionThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit .Position Summary: This position is focusing on surface analysis product line (SA), main is X-ray Photoelectron Spectroscopy (XPS). Provide customer services such as installation, preventative maintenance, customer training, repair, on-line support, and technical consultation as required.Job Description:1. Work independently to service Surface Analysis (SA) products involving: On-site Installations, Training, Method and Application Development, Telephone and On-site Diagnostics and Repair Services, Preventative Maintenance visits.2. Provide technical assistance, consultation and problem solving to customers.3. Accurately document field service activities, including installation report and service work report, and timely submit through the required system.4. Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.Qualifications:1. Master's degree or above in physis sciences, engineering, scientific field or equivalent required.2. Basic knowledge of Ultra High Vacuum (UHV) techniques especially of XPS. It is advantageous to have knowledge and experience of other analytical techniques such as UPS (Ultra-Violet Photoelectron Spectroscopy), AES (Auger Electron Spectroscopy), SEM (Scanning electron microscope), REELS (Reflection Electron Energy Loss Spectroscopy), ISS (Ion Scattering Spectroscopy), etc.3. Willingness and ability to travel domestic and overseas.4. Ability to work with cross-functional and cross-cultural teams.5. Ability to prioritize and plan, work individually on multiple tasks.6. Effective communication skills, both written and verbal with English and Chinese (Mandarin).Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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Thermo Fisher Scientific

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