Asst Director of Sales
Hilton
- Shangrao, Jiangxi
- Permanent
- Full-time
- Participate in the development and execution of the hotel marketing plan.
- Complete relevant courses of Hilton University on time and ensure to pass the test.
- Be familiar with hotel product knowledge and related activities.
- Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
- Complete sales targets and related tasks set by the hotel.
- Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
- Understand customer needs through telephone sales, face-to-face visits, other forms and achieving sales.
- Produce quotations efficiently, sending contracts to customers and following up promptly.
- Show clients around the hotel.
- Operate the hotel reservation system to book rooms, banquet venues, etc.
- Send teamwork order promptly, and ensure the relevant departments receive the relevant information.
- Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
- Recommend other hotel chains within the group to clients.
- Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmation.
- Understand and be familiar with all product information of the competitors, including key customers and their output, hotel rooms, catering, conference promotion information, and promptly feedback to the Commercial Director / Director of Sales.
- Welcome key customers, team leaders and VIPs to the hotel when they arrive.
- Handle guest feedback or complaints.
- Maximize sales at all times and effectively forecast team and banquet revenue.
- Provide necessary supervision and guidance to the Sales Manager or Director of Sales as needed in developing team quotes or contracts.
- Actively participate in the development of marketing plans and collaborate to achieve budgets.
- Assist the Director of Sales to allocate daily work effectively according to the Sales team structure.
- Assist the Director of Sales to organize regular meetings, ensure effective communication between the Sales team and the hotel Operations team, assisting the Banquet and Catering Sales department or Operations department in following-up on events occurring during banquets or meetings.
- Assist the Director of Sales to complete relevant parts of the department budget, and actively participate in the development of forecasting and marketing plans.
- Provide regular training to employees to ensure that the team is familiar with hotel products and processes and can efficiently explore customer needs and provide professional customized services.
- Regularly analyze customer output and source market structure, anticipate market trends and design products and channels in advance to seize business opportunities.
- Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability.
- Conscientiously perform assigned tasks and special tasks.
- The department reserves the right to change or supplement the job description if necessary.
- Hospitality: Volunteer to provide unparalleled hospitality.
- Integrity: Do what you should do all the time.
- Leadership: Strive to be a leader in both your industry and your community.
- Teamwork: Actively promote teamwork spirit in all work.
- Ownership: take responsibility for your actions and make decisions.
- Now: Operate with urgency and discipline.
- Junior College degree.
- 5 years or above hotel sales and related experience.
- Good English and Chinese reading and writing skills to meet business needs.
- Good communication skills and can work under strong pressure.
- Understand local customers and have strong market analysis ability.
- Have certain customer resources and able to lead by example.
- Good organization and presentation skills.