ABOUT CAPCOCapco is a global technology and management consultancy specializing in driving digital transformation in the financial services and insurance industries. Capco is committed to providing clients with practical solutions. We offer a globally integrated service with offices in leading financial centers across the globe. We have the people, the vision, and the passion.We are growing through a significant growth journey, now is a very good time to join us as we expand geographically, increase headcount and disrupt the consulting market across APAC with entrepreneurial and agile thinking.ABOUT CAPCO HONG KONG
We are experts in banking, capital markets, wealth and asset management
We specialize in risk and compliance, regulatory transformation, digital transformation, data management & data analytics, business & finance transformation engagements, and IT transformation and change programs
We are committed to growing our business and hiring the best talent in the market
Our focus is on maintaining our agile and entrepreneurial culture
RESPONSIBILITIESAs a Consultant at Capco, you will be given a platform to drive and nurture your skills and knowledge in the capital markets space. We believe in continuous learning and have developed an environment where our consultants can gain a wide range of project and client exposure. This exposure plus our internal training program will equip you with the skills needed to be successful in consulting and, most likely, fast track your career growth. You will work closely with senior clients to deliver large-scale change initiatives for leading investment banks and play an integral role in defining and overcoming complex problems and providing innovative solutions to our clients.We are looking for exceptional talent with the following experience for a Digital BA Project:RESPONSIBILITIES
Lead or support the design and implementation of chatbot and conversational AI solutions across banking and financial services clients
Gather and analyze business requirements related to digital platforms, user journeys, and automation opportunities Collaborate with cross-functional teams including UX/UI designers, developers, and data scientists to enhance chatbot capabilities and platform performance
Define user stories, functional requirements, and process flows for chatbot interactions and platform features
Conduct platform assessments and recommend enhancements to improve scalability, usability, and integration Monitor chatbot performance metrics and continuously optimize based on user feedback and analytics
Communicate project updates and insights to senior stakeholders and client teams
REQUIREMENTS
3+ years of experience in consulting, business analysis, or project management, ideally within digital transformation or platform development within a bank
Knowledge of financial services operations, especially in banking or wealth management
Hands-on experience with chatbot platforms (e.g., Microsoft Bot Framework, Dialogflow, IBM Watson, or similar) is highly desirable
Familiarity with conversational design principles, NLP concepts, and user experience best practices Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
Experience working in agile environments and contributing to sprint planning, backlog grooming, and user testing
Excellent communication skills in English; Cantonese and Mandarin are a MUST
Immediately Available are highly preferred
WHY CAPCO?We are expanding our business rapidly across Hong Kong and Asia. You will work on engaging projects with some of the largest banking and insurance clients in the world, projects that will deliver significant transformation and change.We offer:You will join a company that supports and encourages an entrepreneurial outlook and independent thinking. Capco is not about organizational charts and layers - we operate with little hierarchy because we want all employees to feel that Capco is their firm. We warmly value diversity and inclusion and embrace our collective uniqueness - our culture is a strong, fresh, and invigorating difference from our competitors.We offer highly competitive benefits, including medical, dental and vision insurance, a pension scheme, tuition reimbursement, and a work culture focused on innovation and creation of lasting value for our clients and employees.READY TO TAKE THE NEXT STEP?If this sounds like you, we would love to hear from you. This is an opportunity to make a difference and contribute to a highly successful company with a significant.
