· Greets all guests at all times in a friendly andhelpful manner and attempts to learn and use guest's name at every opportunity随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。· Registers and rooms all arrivals according toestablished procedures按照既定工作程序为所有来客登记并安排房间。· Maintains intimate knowledge of departmentalstandards and procedures熟知部门标准工作程序。· Performs check in, check out and room changeprocedures and ensures all data are entered completely into the hotel systemsin accordance with reservation履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。RequiredSkills技能要求· Communication skills are utilized a significantamount of time when interacting with others; demonstrated ability to interactwith customers, employees and third parties that reflects highly on the hotel,the brand and the Company.