Senior Analyst, Markets, Sales Support

• Maintain a strong understanding of Global Markets and the broader CIB client landscape.
• Provide comprehensive pre- and post-trade support to Global Markets Sales and clients globally.
• Strengthen relationships with Sales teams by delivering proactive, client-focused support.
• Drive global consistency by collaborating with hubs (GBS) and regional teams to harmonise processes.
• Continuously adapt to regulatory, infrastructure, and business environment changes.
• Demonstrate a growth mindset, actively identifying areas for enhancement and delivering improvements.

• Champion and execute the vision of the Markets Sales Support function.
• Lead and participate in continuous process improvement initiatives.
• Understand Sales and client requirements to resolve backlog items and operational obstacles.

• Act as the first point of contact for client and Sales queries, including onboarding coordination and operational questions.
• Support Sales on trade lifecycle monitoring/activities (e.g., novation processing, event reporting such as option expiry, fixing notices).
• Support trade booking activities for specific markets and products.
• Collaborate across CSSG, Sales, COO teams, and Operations on new business initiatives, including new product enablement and control design.
• Ensure timely, accurate handling of all queries by engaging relevant teams and driving resolution.
• Coordinate and support client testing for new product rollouts or system changes.
• Analyse MIS data to identify recurring issues, recommend corrective actions, and enhance process reliability.

• Ensure Group Risk Management standards are being maintained / adhered to
• Engage Risk, Legal & Compliance and Operational Risk as appropriate on escalated items relating to Risk Management

• Adherence to Ops Risk Framework standards of implementation and process management:
• Continuous review of procedures and booking model

• All Markets Operations functions and Markets Ops MT
• Markets Sales, Trading & COO
• Finance & Product Controls
• Client Coverage RMs and Client Managers
• Onboarding teams
• Markets and Country / Regional Legal / Compliance
• Other CIB or Bank teams as required to support client initiatives

• Tier 1/Tier Clients in segment and / or region as directed by the client tiering list (owned by Sales COO) and other Markets Clients and segments as required
• Vendors, Market infrastructure and Service Providers (e.g., Murex, FX ALL, BBG, etc.)
• Correspondent Banks, Custodians
• Consultants and Industry / Trade Bodies

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Lead the Markets Sales Support team to achieve the outcomes set out in the Bank's Conduct Principles:

• Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

• Preferably at least 5-7 years of relevant experience in Markets, Sales Support, Trade Lifecycle, Operations, or related functions.
• Experience in client-facing operational environments is preferred.

• Communication skills
• Customer Relationship Management
• Product Knowledge
• Problem Solving Skills
• Collaboration
• Ability to Influence
• Time Management

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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