Services Account Manager

Keysight Technologies View all jobs

  • Vietnam China
  • Permanent
  • Full-time
  • 3 days ago
Overview:is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreOur powerful, culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities:Keysight’s Global Sales organization has a fantastic opportunity for a dynamic individual to join our exciting and energetic Services Sales team!Responsibilities:The Services Account Manager will utilize proven and disciplined sales methodologies to sell services for Keysight's hardware and software products across the entire customer organization, from technicians to executives. Responsibilities include:
  • Leading the development and execution of account strategies to generate services business growth opportunities primarily in Vietnam and related China+1 business across the region.
  • Building and maintaining customer relationships, influencing long-term strategic direction, and acting as a trusted advisor to strategic and territorial customers in the defined country and region.
  • Navigating complex selling processes and proactively guiding customers through the sales process to close deals.
  • Exploring and understanding complex customer requirements on both business and technical levels to ensure comprehensive service coverage across their installed base.
  • Developing comprehensive account plans and deep knowledge of the Keysight Services portfolio to build a strong funnel of annuity business.
  • Collaborating closely with account managers, service delivery partners, and executive staff to ensure strong customer value and success.
Key Competencies:
  • Sales Capabilities:
  • Strong executive presence with the ability to lead Customer Business Reviews and coordinate with partner organizations.
  • Ability to develop and maintain positive long-term relationships with key customers at all levels across diverse cultural and regional markets in Asia.
  • Proven track record in disciplined execution of services and renewal sales processes, including funnel management to achieve and exceed sales targets.
  • Ability to assess and understand customer business initiatives and identify issues/opportunities affecting ARR business, attach rates, and customer satisfaction scores.
  • Problem-solving skills for a broad range of issues with varying scope and complexity.
  • Ability to manage complex sales funnels and develop business plans to accelerate sales growth.
  • Goal-driven with strong relationships inside and outside the company, and the ability to collaborate and drive alignment with multiple stakeholders.
  • Key Attributes:
  • Strong sales management skills.
  • Excellent communication and organizational skills, with the ability to engage effectively across multiple Asian markets
  • Driven, proactive mindset with the ability to work independently in a remote setting.
  • Goal-oriented with a sense of urgency.
  • Ability to multitask effectively.
  • Passion for customer satisfaction.
  • Win-win attitude with sound judgment and resource management.
Qualifications:Job Qualifications:
  • BS EE degree or equivalent experience required
  • 6+ years of previous service sales or equivalent industry experience.
  • Experience working with strategic, major and territorial accounts on complex sales engagements in Emerging Markets is highly desirable.
  • Ability to speak both Chinese and Vietnamese as well as other Asian languages is an added advantage.
  • Ability to travel 50% or more of the time.
***Keysight is an Equal Opportunity Employer.***

Keysight Technologies