Head Bartender 首席调酒师

• Provide leadership and support for bar colleagues.
• Train, evaluate and schedule bartenders in accordance with the standards of the company policies and guidelines.
• Ensure the profitability, efficiency, and creativity in the bar.
• Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
• Create side work schedules for all positions. Ensure compliance and follow through.
• To always supervise the maintenance and cleanliness of the bar.
• Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team.
• To encourage proactive, efficient, and effective inter-departmental communication to promote a climate of teamwork and enthusiasm.
• To carry out annual appraisals on all bartenders using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
• To ensure customer satisfaction from arrival to departure in accordance with standards and procedures manual and the Legendary Quality Experience (LQE) as well as our MO PILLARS.
• Maintain a team of well-trained and motivated colleagues to deliver a high level of service according to Group's and international luxury hotel standards.
• To schedule all bartenders to maintain the service standards of Mandarin Oriental while operating within budgeted labour cost guidelines.
• To ensure proper care, security, and maintenance of hotel equipment through proper supervision of service personnel.
• To attend and participate in all required meetings on a regular basis.
• Well connect with the bar industry, organize guest shift often.
• Be active with the cocktails programme.

Mandarin Oriental