宾客服务中心经理Guest Service Center Manager

• Directs, supervises and coordinates the activities inTelecommunication department
• 管理,监督和协调总机房部门的运作
• Develops and implement procedures for proper handlingin and out going telephone calls, facsimile transmission, rental equipment,lease telephone lines and other telecommunication services
• 执行和处理所有进出的电话,传真,相关设备的程序和其他相关服务
• Investigates complaints regarding theTelecommunication services and the Operators and technicians, takes appropriateactions
• 调查所有关于对电话服务，接线员和技术人员的投诉并采取行动
• Develops working plans to carry out goals, comparesactual achievements against goal periodically, take necessary correctiveactions
• 推动工作计划,分享目标,把实际的成绩和目标作比较并作出相应的措施
• Establishes and maintains effective employee relations
• 建立维护和员工的良好关系
• Organizes and conducts regular meeting for allTelecommunication staff to facilitate communication and a smooth operation
• 为电话接线员组织会议，促进交流，建立一个和谐的运作环境
• Manages and monitors the operation of all equipment's,software, hardware and endure all units are working and installed properly
• 检查和监督所有营运设备和各种软件、硬件设施，保证所有的工作设备正常运作
• Ensures all telecommunication equipment's are coveredby the correct maintenance contract and the preventive maintenance is performed
• 确保所有的电话设备有预防性维护和与合约商建立维护计划
• Maintains up to date list of all telecommunicationequipment
• 保留所有电话设备的最新清单
• Monitors the performance of PABX/Voice Mail/CallAccounting software and maintain logbook of equipment performance report
• 监督所有程控交换机，语音留言，计费系统的正常运作，并在交接本上记录所有设备的运作情况
• Investigates and reports software problem to Vendors,coordinates interface problem solving with the hotel System Manager
• 调查和报告所有的异常情况给相应的供应商和酒店的电脑房经理
• Maintains suitable record to process telephone calls inthe billing system, and to maintain record of the room status up to the Brandminimum standards
• 确保电话费用转入帐户的记录,根据酒店的最低要求保留房间状态的记录
• Maintains user documentation, PABX system reports,telephone list, and numbering plan leases agreement on rental lines, maintenancecontract and local licenses
• 保留相关的报表,电话程控交换机系统报告,电话清单,维修记录和相关执照
• Performs PABX data-base programming and regularservice change to control class of service on all telephone sets in the hotel
• 完成所有数据规划和服务以达到最好的电话服务
• Prepares and controls departmental budgeted
• 准备和控制部门的预算
• To attend Telecommunication seminar, productknowledge, presentation, organized by the external bodies
• 参加由外部群体组织的电子通讯班，了解产品知识，表现形式
• Performs related duties and special projects asassigned
• 完成相关的项目并按设计完成相关的工程
• Conducts shift briefings to ensure hotel activitiesand operational requirements are known
• 举行班次例会确保员工知晓酒店的推广和运作需要
• Prepares efficient work schedule for Telephone staff,arranging holidays, vacation, taking occupancy and forecasts and any largegroup movements into consideration

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