前台主管 Front Desk Supervisor

• Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests and assisting them with inquiries.
• 负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房以及协助处理客人的问询等。
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
• 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
• Registers and rooms all arrivals according to established procedures
• 按照既定工作程序为所有来客登记并安排房间。

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Able to read and write English
• 能够读写英语
• Proficient in the use of Microsoft Office and Front Office System
• 熟练使用微软办公软件和前台系统
• 2 year experience in guest / customer service, or an equivalent combination of education and experience.

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