APAC Process / Quality Analyst (English and Chinese)

Pfizer

Dalian, Liaoning
Permanent
Full-time

1 month ago

ROLE SUMMARYThe Meetings, External Engagements, & Travel (MEET) Process / Quality Analyst will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within APAC. The Regional Process / Quality Analyst will be responsible for transaction sampling and system reviews to ensure processes and systems functionality. Additionally, this Analyst will play a central role in addressing escalations, exceptions, and deviations related to MEET processes.This Analyst will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally as appropriate.This role will be based in Dalian, China and work with other Process / Quality Analysts, regional operations team, regional HCP payments team, regional sourcing team, and other COEs as appropriate. The Process Analyst will report directly to the Process Integration and Controls Lead Manager for APAC.Support the resolution of escalations; exceptions; and deviations related to MEET transactions and processes within APACEnsure all escalations; exceptions; and deviations are documentedWork with regional Process Integration & Controls Manager to identify opportunities for process changes that will better balance compliance needs with business operational goalsServe as first point of contact for compliance-related questions for MEET transactions and processesSupport a review of data trends to identify risk areas and work closely with Legal, Compliance and Audit to solution gapsWork with Anti-Corruption Program Office and Compliance to ensure MAPP transactions comply with MAPP policy and other healthcare professional policies; review control design for any enhancements and ensure proper standard operating procedures are in placeConduct periodic quality reviews of MEET systems to ensure standard controls are functioning as expectedConduct detailed review/submission of a monthly audit sampling of My Anti-Corruption Policy and Procedures (MAPP) transactions to ensure accuracyConduct detailed monthly reviews of selected meetings (via sampling) to ensure adherence to MEET processesSupport the development and delivery of training aimed at addressing key findings identified via monthly MAPP/MEET samplingEnsure all transactions are properly documented in applicable MEET system and ensure standards are in placeSupport audit preparation and executionAbility to present to leadership and manage relationships with stakeholdersSupport Regional Process Integration & Controls Manager in working with ACPO/Compliance to manage approvals for exceptions and identify opportunities for further simplification of MEET processes and controls to better align with business operational goals (while still maintaining a strong compliance posture)Support trainings related to MEET policies and processes as neededSupport regional lead in raising compliance questions and challenges to Corporate Compliance and / or Audit through regular governance meetingsRaise compliance questions and challenges to Corporate Compliance and / or Audit through regular governance meetingsBASIC QUALIFICATIONSComprehensive knowledge and expertise in the technology landscape that supports MEETExperience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controlsAbility to manage multiple stakeholdersProficiency in PC skills (MS Excel, Word, PowerPoint) requiredGood organizational skills to coordinate and manage multiple prioritiesStrong technical skills in managing transactions within a systemStrong written and verbal communication skills enabling effective communication with all levels of managementStrong customer service skills and mindsetUnderstanding of accounting terms and financial cycleUnderstanding of compliance / financial controlsStrength with multitasking and ensuring accurate detailAbility to work under pressure and to handle several projects at onceHigh level of self-motivation, energy and flexibilityUnderstanding of MAPP Policy terms and healthcare compliance policiesStrong interpersonal and organizational skillsPREFERRED QUALIFICATIONSTypical Years of Experience: Less than 2 years of experience in management, compliance, and customer focused operations with significant volumes and risk (including audit and/or finance experience)Minimum of bachelor’s degree in Business, Finance, or a related disciplineFluency in English and Chinese is a must; additional languages preferredCompliance experience and financial or audit controls backgroundComfort with ambiguity, anticipates changes, and influences direction of innovative operational strategiesPrevious experience with pharmaceutical companies is preferredFundamental knowledge of a large compliance related, customer facing operations teamAbility to engage with stakeholders to resolve issues and achieve objectivesProficiency in PC skills (MS Excel, Word, PowerPoint) requiredProficiency with data analysis and visualizationExperience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controlsExperience with Foreign Corrupt Practices Act transactions preferredPHYSICAL/MENTAL REQUIREMENTSPosition is located is Dalian, China. Travel would be for work related needs only. Weekend work could be necessary based on volumes.
Work Location Assignment: FlexiblePfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.Global Procurement#LI-PFE

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