
Identity and Access Management (IAM) Security Engineer
- Shanghai
- Permanent
- Full-time
- Collaborate with vendors to integrate third party software into a corporate computing environment
- Install, configure, and deploy software which may include:
- Configuring shared services (web, database, license, etc)
- Coordinating testing and troubleshooting with domain experts
- Developing scripts to deliver applications
- Optimizing performance
- Managing privileged and service accounts
- Reviews with application and user support contacts to update application documentation
- Collaborate within a global IT organization to resolve issues
- Coordinate and communicate with team members throughout the software development and support cycles
- Ensure change management procedures are followed
- Assess and mitigate application security exposures
- 3+ years and strong background of technical skills / experience supporting some/all of the following: Active Directory (AD) services, Microsoft Entra ID, SecureAuth, and CyberArk Privileged Access Management or similar system
- Willingness to learn technologies in team scope
- Experience with scripting using PowerShell for managing AD, creating scripts, writing automation code
- Experience with managing cloud systems (e.g, AWS, Azure, Alibaba)
- Implementing and supporting multi-factor authentication (MFA) solutions (e.g., Microsoft Entra MFA, SecureAuth)
- Interest and desire to develop and manage complex system integrations between database, web, app servers
- Change Management experience coordinating and implementing application enhancements and patches
- Working with the vendors (Microsoft, CyberArk, Entrust, SecureAuth) on product issues, troubleshooting, and resolution
- Monitoring system health based on defined schedules and rotations
- Able to participate in periodic on-call rotations
- Demonstrated ability to troubleshoot issues, identify root cause, and recommend solution
- Manage support queue and provide feedback to user requests / problems
- Project management experience on small to medium scale application implementations
- Must have strong analytical ability and problem-solving skills
- Must be a self-starter who works well in a global virtual team
- Must have strong written and verbal communication skills in English
- Ability to multi-task and manage workload under time pressure and changing priorities
- Customer service focus
- Knowledge/experience with physical HSM (hardware security module) encryption/cards (configuration and support)
- Security and controls experience with privileged systems